▪ Spearheaded the daily agency operations to ensure maximum efficiency, scalability, and strict adherence to industry best practices.▪ Develop and execute revenue augmentation strategies, while concurrently managing costs and conducting meticulous profitability analyses.▪ Cultivate and sustain strategic alliances with pivotal clients, assuming the role of their principal liaison.▪ Attract, nurture, and lead a versatile team of marketing professionals, fostering their growth, honing their expertise, and empowering them to surpass client expectations with exceptional results.▪ Champion business expansion initiatives, encompassing client acquisition, meticulous proposal formulation, and adept contract negotiation.▪ Define, meticulously monitor, and scrutinize key performance indicators (KPIs) to gauge marketing campaign effectiveness and to harness data analytics and actionable insights to continuously refine strategies and optimize outcomes.▪ Skillfully allocate and manage resources, encompassing budgets, personnel, and cutting-edge technology, to fulfill client requirements and propel agency growth.

▪ Oversaw, led, directed and managed the fiscal and overall operations to ensure growth and profitability▪ Provided the team with daily guidance, leadership and overall support on all matters pertaining to operations, communication, revenue enhancement, human resources, procedure standardization, system applications, and process execution.▪ Developed continuous improvement methodology in key areas of service profit and growth.▪ Establish relationships with customers and make sure that operational and customer service standards are upheld.

▪ Designed, developed and implemented SOP and KPIs for better process and growth Develop, mentor and motivate the team to achieve higher goals.▪ Worked closely with respective functional teams to ensure a high standard of execution and customer experience.▪ Performed root cause analysis in case of escalations and take steps to improve the robustness of the process and provided thought leadership to the team

▪ Designed & developed pixel-perfect, buttery smooth UIs across both mobile platforms.▪ Optimized components for maximum performance across a vast array of web-capable devices and browsers.▪ Worked with product team and graphic designers to satisfy the customer requirements and the overall quality.▪ Participated in planning iterations and representing accomplishments at team scrums.▪ Utilized knowledge of business processes, system processes, and industry standards to solve complex issues