Judi Brown Email & Phone Number

Bellevue, Washington, Us

• Managed and triaged approximately 25 daily technical support requests from the global Modern Work Field organization, ensuring 24-hour SLA compliance for request disposition and assignment, demonstrating operational excellence and accountability in timely issue resolution.• Coordinated follow-up actions with request owners, ensuring active progress, consistent tracking, and up-to-date status monitoring until the resolution of technical support requests, showcasing accountability and a focus on delivering outcomes.• Contributed as a core team member in multiple field-facing programs, initiatives, and business reviews, providing timely status updates and strategic insights to drive execution with consistency and operational rigor.• Supported the development and refinement of field-facing program scopes, asset creation, branding, and operational rigor throughout the fiscal year, reflecting a commitment to excellence and accountability in all deliverables.• Delivered actionable recommendations and insights during program meetings to ensure clear, impactful, and on-time execution of field-facing initiatives and business reviews, consistently driving results through data-driven efforts and strategic alignment.

Santa Clara, California, Us

• Led strategic engagements between Intel and Microsoft to drive successful outcomes in processor feature development for the latest version of Windows.• Coordinated end-to-end process for delivering processor features, significantly impacting mutual goals and sales growth.• Contributed to feature reviews, design specifications, and triage sessions to ensure alignment with corporate goals and deliverables.

Redmond, Washington, Us

• Forged and nurtured ecosystem partner relationships to calculate system requirements, establish highly effective processes, and craft best business practices. • Advised all relevant stakeholders on project status. • Devised and launched a new customer-facing asset management/delivery tool set.

Redmond, Washington, Us

• Devised and executed a Compatibility Tenet plan and strategy to facilitate comprehension of Tenet requisites and fulfill milestone exit criteria, additionally handling Windows Engineering Services and Compatibility. • Averted and reduced the cost of expensive feature redesigns by engaging teams early in the process to ensure compatibility, consistently meeting various timelines and deadlines.• Led in-depth collaborative engagements with various feature teams to create and deploy compatibility mitigations for new and modified features. • Mapped short- and long-term plans for Windows 8 App servicing as the leader of cross-functional teams, outlining new test scenarios and verifying effective test execution.• Outlined requirements and championed the development of a company-wide programmatic licensing solution to facilitate the internal acquisition of Windows 8, resulting in a scalable, automated option used for Windows app testing and support. • Completed 10 feature reviews per month in conjunction with feature teams during the design phase to introduce compatibility elements prior to final feature completion.

Redmond, Washington, Us

• Delivered end-to-end workflow through a toolset as part of a “one-stop shop” development experience. Eliminated context switching, sharpening efficiency and maximizing time. Subsequently improved the focus of the Windows developer, increasing code quality and ultimately customer satisfaction. • Guided teams through the planning, design, and implementation phases. Accountable for Windows Engineering Services and Compatibility functions. • Executed project using exceptional leadership skills, facilitating cross-group collaboration and decision-making for multiple concurrent and competing deliverables and timeframes. • Spearheaded strategy definition and customer outreach to gain insight into their requirements for tools and services available through the Engineering desktop.