• Managed and triaged approximately 25 daily technical support requests from the global Modern Work Field organization, ensuring 24-hour SLA compliance for request disposition and assignment, demonstrating operational excellence and accountability in timely issue resolution.• Coordinated follow-up actions with request owners, ensuring active progress, consistent tracking, and up-to-date status monitoring until the resolution of technical support requests, showcasing accountability and a focus on delivering outcomes.• Contributed as a core team member in multiple field-facing programs, initiatives, and business reviews, providing timely status updates and strategic insights to drive execution with consistency and operational rigor.• Supported the development and refinement of field-facing program scopes, asset creation, branding, and operational rigor throughout the fiscal year, reflecting a commitment to excellence and accountability in all deliverables.• Delivered actionable recommendations and insights during program meetings to ensure clear, impactful, and on-time execution of field-facing initiatives and business reviews, consistently driving results through data-driven efforts and strategic alignment.

• Led strategic engagements between Intel and Microsoft to drive successful outcomes in processor feature development for the latest version of Windows.• Coordinated end-to-end process for delivering processor features, significantly impacting mutual goals and sales growth.• Contributed to feature reviews, design specifications, and triage sessions to ensure alignment with corporate goals and deliverables.

• Forged and nurtured ecosystem partner relationships to calculate system requirements, establish highly effective processes, and craft best business practices. • Advised all relevant stakeholders on project status. • Devised and launched a new customer-facing asset management/delivery tool set.

• Devised and executed a Compatibility Tenet plan and strategy to facilitate comprehension of Tenet requisites and fulfill milestone exit criteria, additionally handling Windows Engineering Services and Compatibility. • Averted and reduced the cost of expensive feature redesigns by engaging teams early in the process to ensure compatibility, consistently meeting various timelines and deadlines.• Led in-depth collaborative engagements with various feature teams to create and deploy compatibility mitigations for new and modified features. • Mapped short- and long-term plans for Windows 8 App servicing as the leader of cross-functional teams, outlining new test scenarios and verifying effective test execution.• Outlined requirements and championed the development of a company-wide programmatic licensing solution to facilitate the internal acquisition of Windows 8, resulting in a scalable, automated option used for Windows app testing and support. • Completed 10 feature reviews per month in conjunction with feature teams during the design phase to introduce compatibility elements prior to final feature completion.

• Delivered end-to-end workflow through a toolset as part of a “one-stop shop” development experience. Eliminated context switching, sharpening efficiency and maximizing time. Subsequently improved the focus of the Windows developer, increasing code quality and ultimately customer satisfaction. • Guided teams through the planning, design, and implementation phases. Accountable for Windows Engineering Services and Compatibility functions. • Executed project using exceptional leadership skills, facilitating cross-group collaboration and decision-making for multiple concurrent and competing deliverables and timeframes. • Spearheaded strategy definition and customer outreach to gain insight into their requirements for tools and services available through the Engineering desktop.