Evaluate and manage the firm’s daily operations, including office administration, human resources, technology, and vendor relationships.Oversee the onboarding and offboarding of legal staff, including training staff on office systems and administering benefits programs with firm broker.Supervise administrative team members.Manage the firm facilities including monitoring and maintaining office equipment and ordering of office supplies.Develop and manage operational budget in coordination with firm’s bookkeeper and accounting service providers.Work with partners/attorneys to standardize office procedures, policies and systems and recommend changes to improve the overall operations of the firm.Coordinate with IT and phone service providers to evaluate information technology needs, purchase and implement hardware and software and trouble shoot issues.Work with Insurance Broker on Annual Renewal of firm insurance policies.Act as Data Security Officer and maintain WISP and compliance, including annual review/revision and training.Negotiate and manage firm’s insurance policies (worker’s comp, property, professional liability) as well as contracts and leases (e.g. vendor service agreements, copier leases, etc.).Manage records retention, including file storage and retrieval, tracking, and destroying old files.

Effective February 1, 2023, Hermes, Netburn, O'Connor & Spearing, P.C., combined with Clyde & Co US LLP, becoming the Boston office of that firm.

• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. • Explained purpose of census interview, answered residents’ questions, elicited information following a script and recorded census date on an mobile device• Complied with accuracy standards while maintaining high production rates• Performed work in excess of predetermined metrics earning consistent bonuses as a result• Maintained records of hours worked, units produced, miles driven and expenses incurred in the performance of duties• Assigned to two out-of-state travel teams: Warner Robbins, GA and Providence, RI

Interact with all levels of management performing administrative functions in human resources, accounting, development, research, legal and medical departments• Maintain accurate accounts receivable, accounts payable and payroll records • Responsible for all stages of lateral attorney and support staff recruiting•• Train staff on a wide spectrum of software packages including on-line Internet services • Prepare and write reference, procedural and employment manuals • Evaluate, research, recommend and purchase computer equipment, application software and office equipment • Create websites and marketing programs as well as write marketing brochures • Schedule and organize multiple calendars, meetings, and travel; prepare itineraries and process expense reports • Arrange in-house and off-site meetings and events • Supervise office staff and billing process • Collect and analyze data • Manage daily administrative duties • Research, read, draft and route correspondence and documents • Transcribe, format, input, edit, retrieve, copy and transmit text, data and graphics • Evaluate, research, recommend and purchase computer equipment, application software and office equipment • Manage personal and business properties, oversee rentals of properties and oversee repairs and home improvement projects • Obtain quotes and arrange insurance on personal properties and vehicles • Run errands and anticipate principal’s needsPartial Client Roster: Locke Lord Edwards; McDonough, Hacking & Lavoie; Shilepsky Hartley Robb Casey Michon LLP; Steril-Sil Company, Biondi’s Service Center, MIT - Office of the General Counsel, etc.

• Oversaw the general operation and success of the retail consignment shop; abided by all Federal and State tax laws and local safety laws; received and processed consignments and donations; worked directly with consignors and donors as well as displaying merchandise; recruited, scheduled, coordinated, managed and motivated a rotating staff of up to 50 volunteers; trained volunteers on sales and consignment procedures; maintained volunteer and consignor databases and processed emails to same• Initiated “Artist of the Month” programs where local artists could display their art; held Open Houses for each artist, invited guests included consignors, volunteers, church staff and the general public; participated in Chatham’s Sharks in the Park program; as a result, significantly increased profits of the shop• Created press releases, designed newspaper ads and signage; developed publicity for Church website, Facebook, local advertising, coordinated with Church Communications Director; developed and maintained Internet marketing and sales (Facebook, eBay, Craigslist and Church website); maintained relationships with Chamber of Commerce and local merchants; familiarized with other consignment organizations for awareness of competitor pricing • Worked collaboratively with Church’s Oversight Committee• Participated in the preparation of the monthly and annual financial reporting and oversaw daily deposits of cash and credit card receipts; paid Shop’s invoices and created and mailed consignors’ invoicesRequired self-knowledge of the value of furnishings, jewelry and other consignable items and researched Internet and other resources to determine item values

• Developed, managed and implemented human resources policies and programs in the areas of recruitment and employment, personnel records, compensation, Visa/Green Card processing, benefits, employee relations and talent and performance management• Assisted in developing and implementing people strategy • Worked with employees and managers to resolve conflicts and provide guidance and counsel • Ensured compliance with all state, federal and other statutes and regulations• Developed and monitored human resources budget that includes salaries, payroll taxes and fringe allowances• Event planner for all firm functions• Responsible for new employee orientation, on-boarding as well as ongoing training programs• Maintained employee handbook and Intranet with updated resolutions and other pertinent information, as needed

• Supervised secretarial and support staff• Managed day-to-day office work flow and overflow work, creating a strong support team yielding increased productivity• Oversaw information technology and maintenance of computer network• Coordinated hiring of all nonlegal staff• Supported marketing and library initiatives• Supervised records coordination and retention• Administered the performance evaluation process • Participated in space planning decisions and renovations• Evaluated and purchased office and computer equipment• Proposed and implemented office, personnel and computer procedures and polices • Coordinated annual outings, holiday party, partner retreats and dinners and receptions• Performed all other personnel and office administrative duties on an as needed basis

Partial Client Roster: Rackemann, Sawyer & Brewster; WilmerHale; Bank of America: Boston Scientific; MIT Lincoln Labs; Arthur D. Little Company; W. R. Grace & Co.; Biondi’s Service Center, etc.

• Performed financial management, human resources, recruitment, payroll, benefits administration, facilities management tasks and vendor relations as well as administration of IOLTA, trust and escrow accounts; Simple IRA plan• Administered information technology (IT) and maintained computer network and website including website design

• Provided computer and office training for both legal and nonlegal staff• Performed orientation and new hire training, with heavy emphasis on billing using Elite (including writing training manual and teaching all staff)• Completed special projects including billing, marketing and firm mailings • Assisted firm’s Private Detective with Internet research

Taught computer literacy, hands-on applications and business/secretarial courses at:• Katharine Gibbs School• Massachusetts Bay Community College• Middlesex Community College• Boston Computer Society