Judit Kondor Email & Phone Number

• Participated in mass recruitment and building a team of 120 people, as well as preparing for the transition.
• Managed and successfully completed the transition in 4 EMEA countries.
• Took over part of the Export activities at the end of the transition. Under shared management with the local colleague, restructured the processes and activities to be carried out by a team operating in 2 countries.
• Being responsible for business operational tasks; leading a team of 10 Senior colleagues in Customer Care operation.

• Managed network projects for 6 large European entities for newly won customers, led a team of 22-26 Service Request Managers and Bid Implementation Managers.
• Managed FTE and project forecast, reporting, resource- and process optimization.
• Interviewing, hiring, mentoring, and following all HR processes to people management (onboarding, training, performance management, etc.).Selected achievements:- Saved 1.4 FTE and achieved significant increase in.

Budapest

• Managed and led WAN/LAN projects for Switzerland and Nordic from the system and order side.
• Prepared bid handover after contract signature, evaluated service requests with the account team.
• Created Work Instructions and Standard Operating Procedure documents.
• Led, trained, and mentored a team of 4-5 Service Request Managers.
• Attended project meetings and customer negotiations on demand.

Budapest

• Managed service requests and involved other parties if necessary.
• Performed pricing and ordering activities within SLA.
• Provided status updates to project team.

Debrecen

• Set up the change management team in the Debrecen office in accordance with ITIL processes.
• Supported the technical team with organizing and administering the change activities.
• Attended Change Advisory Board calls.

Debrecen

• Took over major client support activities from local team and trained colleagues.
• Organized client visit with field technicians.
• Dispatched orders to colleagues.

Debrecen

• Processed IT tickets, provided technical support to customers.
• Made appointment with customers.