As someone who has suffered from depression and still deals with anxiety from time to time, I'm happy to be writing about self-improvement/ mental health at Brainmanager.io. This is because I'm writing from a point of experience and empathy to those who are going through any form of mental health illness and want to badly get better.

My main responsibilities include research and writing on different niches including health and fitness,home improvement, B2B marketing, product descriptions and many more.

I was responsible for researching and crafting informative and enticing product reviews, buying guides, and blog posts that helped a great deal in growing the business.

 Ensuring service availability to our high value customers by offering dedicated telephone support on first call and escalating matters that need troubleshooting and solving within the set SLAs. Educating customers on Safaricom products and services both on Prepay and Post pay, while delivering high quality services. Ensuring First Contact Resolution where possible. Escalating issues for resolution, following up on escalated issues and ensuring feedback is given to customers in… Show more  Ensuring service availability to our high value customers by offering dedicated telephone support on first call and escalating matters that need troubleshooting and solving within the set SLAs. Educating customers on Safaricom products and services both on Prepay and Post pay, while delivering high quality services. Ensuring First Contact Resolution where possible. Escalating issues for resolution, following up on escalated issues and ensuring feedback is given to customers in a timely manner thereby improving the CDI. Interfacing with customers via inbound/outbound calls/SMS for resolving customer queries. Initiating reversal requests of customers and empathize where funds have been utilized. Attending to customer queries, i.e. Data, Billing, M-PESA, promotions, etc.  Educating customers on available self-service options. Maintaining high customer satisfaction levels for all customer queries handled while reducing churn. Achieving detailed steps that can easily be understood by all in the resolution process. Show less