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Judith Bogonko is listed as Chief Commercial Officer (CCO) @ Fingo Africa | Customer Experience, Leadership, Youth Banking at Fingo Africa, a company with 6 employees, based in Kenya, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Judith Bogonko.
Judith Bogonko previously worked as 🌟 Chief Commercial Officer (CCO) at Fingo Africa and Group Head of Customer Experience and Innovation at Apa Insurance Limited. Judith Bogonko holds Xcelerated Leader, Organizational Leadership from African Leadership Group.
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'You do not rise to the level of your goals, you fall to the level of your systems' ~ James ClearI have over 14years experience in the Financial Services industry and have seen the impact of setting up systems in my personal and professional life that will help achieve the audacious goals that I set for myself and my teams. My roles have encompassed:-Creating and sustaining a Customer Experience culture through various initiatives including all staff training, recognising and rewarding staff living out the CX values, championing leadership focus on customer impact with every decision made etc., -Coaching teams to stretch and deliver results year on year and to work towards being their best selves, -Driving customer focused Innovation with cross functional teams,-Revenue generation through leads engagement and cross selling to existing clients in a bid to help meet the organisations top line targets,-Marketing with a focus on Digital marketing and online customer engagement, -Leading culture change initiatives with a diverse team of staff from different departments to ensure ownership and adoption.
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Kenya
Fingo Africa is on a transformative journey to redefine banking for Africa's youth. Our vision is to provide a NeoBanking experience that empowers users to open accounts within 240 seconds, granting them access to a comprehensive range of financial services such as savings, credit, investments, and payments in a way that is relatable to themAreas of.
Nairobi
In addition to heading the Customer Experience function, I was in charge of working with a diverse team of staff from different departments to identify, prioritize and implement innovative ideas in the Group that would ensure continuous delivery of value to the customers. Achievements:-Set up an Omni channel solution that brought together all client.
Apollo Centre
I worked with the Group companies i.e. APA Insurance, APA Life and Apollo Asset Management to continually improve on the processes, technologies, products and people skills in order to deliver exceptional service to all our clients and partners at every touch point. -I held the role of Project Manager for 6 months, for the set up and initial implementation.
ICEA LION Building, Kenyatta Avenue
Drive the customer service strategies and manage customer experiences. Work with various teams to ensure seamless delivery of service to our clients and delivery beyond their expectations.
Handle and implement all activities that will lead to improved service delivery to our clients, from handling complaints to service recovery, cross selling and personalized service.
Managed the member groups we had, responded to queries, came up with and implemented strategies to deliver more value to the members. I was also involved in planning quarterly investment advise sessions that will bring together members of the society who were interested in knowing the investment opportunities to take advantage of.
Helped in the planning stage to set up a credit reference bureau and source for clients for the same.
Other employees you can reach at fingo.africa. View company contacts for 6 employees →
Nahashon Njenga
Colleague at Fingo AfricaKenya, Kenya
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Bertina Onchiri
Colleague at Fingo AfricaNairobi, Nairobi County, Kenya, Kenya
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Oliver Nderitu
Colleague at Fingo AfricaNairobi County, Kenya, Kenya
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Kelvin Kipleting
Colleague at Fingo AfricaNairobi, Nairobi County, Kenya, Kenya
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Wesley Nyamu
Colleague at Fingo AfricaNairobi County, Kenya, Kenya
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Collins Kuria
Colleague at Fingo AfricaUnited States, United States
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Oluwasegun Ajayi
Colleague at Fingo AfricaLagos State, Nigeria, Nigeria
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Naomi Onduko
Colleague at Fingo AfricaNairobi County, Kenya, Kenya
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Jaafar Mohamed
Colleague at Fingo AfricaNairobi, Nairobi County, Kenya, Kenya
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Seli Gadese-Mensah
Colleague at Fingo AfricaNairobi County, Kenya, Kenya
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Leadership course with emphasis on Self Leadership, People Leadership, Commercial Leadership and Strategic Leadership
Activities and Societies: InsuranceI am a certified Dip. CII
Masters in Strategic Management (MBA)
Project planning and project management
Activities and Societies: Chairperson of the Student Union Secretary of the Actuarial Club Co-Founder of the Christian UnionBSc Actuarial.
Quick answers generated from the profile data available on this page.
Judith Bogonko works for Fingo Africa.
Judith Bogonko is listed as Chief Commercial Officer (CCO) @ Fingo Africa | Customer Experience, Leadership, Youth Banking at Fingo Africa.
Judith Bogonko is based in Kenya, Kenya, Kenya while working with Fingo Africa.
Judith Bogonko has worked for Fingo Africa, Apa Insurance Limited, Icea Lion Group, Liberty Insurance Holdings, Inc., and Kenya Association Of Investment Groups.
Judith Bogonko's colleagues at Fingo Africa include Nahashon Njenga, Bertina Onchiri, Oliver Nderitu, Kelvin Kipleting, and Wesley Nyamu.
You can use AeroLeads to view verified contact signals for Judith Bogonko at Fingo Africa, including work email, phone, and LinkedIn data when available.
Judith Bogonko holds Xcelerated Leader, Organizational Leadership from African Leadership Group.
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