Customer Service Agent Import
• Answering in average of 10 calls, emails and faxes per day, addressing customer inquiries, providing product information and handling customer complaints and concerns.• Monitoring import and export shipments, follow-up, tracking and tracing, problem identification and timely resolution• Building close, strong relationships with customers, custom agents and service providers• Complete processing of all documentation required including invoicing and import declaration if required• Analyzing departmental documents for appropriate distribution and filing.• Coordinating supporting documentation and storing all information in client files• Ensuring all customers' standard operating procedures are followed and updated• Producing ad hoc reports and documents for senior team members on monthly basis.
