• Answering in average of 10 calls, emails and faxes per day, addressing customer inquiries, providing product information and handling customer complaints and concerns.• Monitoring import and export shipments, follow-up, tracking and tracing, problem identification and timely resolution• Building close, strong relationships with customers, custom agents and service providers• Complete processing of all documentation required including invoicing and import declaration if required• Analyzing departmental documents for appropriate distribution and filing.• Coordinating supporting documentation and storing all information in client files• Ensuring all customers' standard operating procedures are followed and updated• Producing ad hoc reports and documents for senior team members on monthly basis.

• Supported Chief Operating Officer on daily operational functions.• Managed containers’ stock and followed up of container movements• Tracked and reported all get out full and get in empty containers• Monitored shipping and booking confirmations; drafted bills of landing and other import/export documentation as required• Coordinated customs procedures formalities

• Followed up with clients on longstanding containers’ issues• Checked bank statements on outstanding payments