• Ensured customer satisfaction by providing technical support for the Product Data, Sales Product, Software and Program Management teams• Successfully trained 25+ GBS “India's” PDM team to incorporate the NA PDM (Blue Marlin) process. Assigned all incoming customer requested projects to global PDM team. • Created custom 3PO configuration SKUs & AV Part Numbers for Notebooks, Thin Clients, Desktops & Workstations• Coordinated SKU configuration per customer specification from project validation to the release of the SKU into multiple global build sites.• Managed multiple projects (40+) in an extremely fast pace team environment in order to meet customer driven turnaround times. • Updated and maintained multiple databases to determine "E2E" project turn around times • Created, structured and released part numbers and Bill of Materials (BOM), submitted Engineering Change Orders (ECO), Engineering Drawings (SPECs) for various types of 3PO hardware components. • Created and released regional & global "Simple" type customer SKU’s • Analyzed issue resolution data to drive process improvement back into the PDM team to help improve overall quality and improve customer satisfaction issues.• Provided support for new product introduction teams into multiple global factories (NA, LTNA, APJ, EMEA regions)• Transitioned & standardize all global PDM processes per region into one WW global PDM process. Helped maintained & train PDM team to implement the new "Everest" database.

1). Worked in different Engineering Labs (modem, mother-boards, cables & etc.)- I used a microscope to solder different types of prototype PCA’s using Surface Mount & thru hole technologies. Built mother boards, modems, PCA's & sub assembly via build spec & blue prints/schematics. Preformed wire-wrapping & chassis building. Reworked new PCAs for Engineering teams prior to release to production. 2). Worked in Printer group (clean room) - soldering printer head parts. Successfully helped transitioned printer technology to Japan Co (Oki-Data). 3). Manufacturing - Reworked production assembly PCA’s after final test failure. Preformed Testing & Burn In of HDDs, Power supplies & final test units. Worked in final test software duplication group - Duplicated final test software for the MFG line. Worked in final pack out.