- Managed various data entries and insurance billing information while guaranteeing HIPAA compliance and confidentiality regarding customer demographics.- Resolved internal and/or external escalated issues for benefits, claims and customer inquiries within the required timeframe. - Ensured all claims are promptly processed and paid, verifying insurance coverage, reviewing denied claims, and assisting patients with billing questions.- Reviewed HIPAA compliance regarding patient demographics, identifying and completing necessary follow up with patients. - Coordinated with pharmacy billing representatives as needed to properly apply billing requirements. - Maintained a database of customer accounts as they are processed.

- Provided essential support and administrative services to the office, the doctors, and the patients in a fast-paced office environment. - Processed various data for patient health records while maintaining HIPAA compliance. - Scheduled appointments for patient consultations, procedures, and visits with medical personnel.- Maintained active data records using various programs such as Microsoft Office Suite, Google Suite, Customer Relationship Management and other department software.

- Completed sales transactions. - Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. - Calculated accurate sales prices and discounts. - Maintained accurate cash amounts and counted register drawers at the beginning of each shift.- Cross-trained in multiple areas which provided aid to short-staffed departments.