• Overview of Access Dynamics invoice uploads process• Handling customer queries related to invoices and payments• Ensure Sale star invoices/credits uploads are actioned with businesses KPI’s• Manage Age Debt to reduce DSO in line with the businesses KPI's• Producing of Weekly Age Debt Reports to be distributed to Financial Accountants• Processing of Customers Refunds• Producing of Weekly Age Debt Ledger Reports for each Credit Controllers• Preparation of the twice monthly Direct Debits ready for Approval by Manager• Liaising with clients in regard to any payment queries - e-mail, telephone• Liaising with Account Managers within the Business• Liaising internally within the Business cross Brands• Working with other areas of the business for query resolution• Posting of coded cash receipts onto customer accounts and invoicing• Evaluating new credit requests, reviewing customer credit ratings• Setting up new customers on the accounting system• Assisting the team on their ledgers where necessary• Providing administrative support for the accounts receivable team• Any other ad-hoc duties as requested by your line manager

• Support in the preparation of Audit requests from Internal and External Auditors using SAP• Manage the completion of cashbooks and investigations into reconciling items daily• Responding to Group Treasury Department Requests• Managing the Sales Audits in accordance with Kering’s KPI’s• Ensuring Intercompany and Department Recharges in accordance with Kering’s KPI’s• Reconciliation of Ecommerce & Concession Accounts on a weekly & monthly• Authorising daily bank payments • Reviewing of the Daily Treasury Sheets for banking purposes

• Manage age debt to reduce debtor days in line with the businesses KPI's• Raising Sales Invoices within Dynamics processing system• Allocation of multi-currency payments onto client accounts• Liaising with Account Managers to ensure proforma invoices are raised accurately (in various currencies) and payment received• Producing of weekly Age Debt Reports to be distributed to Financial Accountants• Producing of weekly prepaid flight hours Reports are monitored and recorded and distributed to Account Managers• Resolution of queries from internal and external clients

• Manage relevant debtor accounts with an understanding of all debt on the GL system• Manage bespoke payment platforms and processes for Scandi Bank Accounts• Resolving queries from management and from within the team• Raising of Sales invoices within Dynamics• SAP HANA – worked with the SAP implementation team to migrate data from the Dynamics package to SAP. Tested & trained on the new system and rolled out to the team ensuring all process notes are documented and working instructions completed. Worked with the SAP team to iron out all ‘teething’ issues• SAP HANA – Creating of new Business Partners• Taking incoming calls for payments of holiday via Travelink, Triton and Neptune systems

Maintaining the age debt due to acquisition with approx. 1800 global accounts and successfully reducing the debt by 7 million. Collection of arrears via telephone and letter form, using the ‘In house’ system. Liaising without customer services and sales to order departments(s), dealing with incoming queries from clients, raising of credits and cheque refunds, bad debt write off are, allocating of cash

• Team management & development; including objective setting, performance management and appraisals. Ensuring adequate cover is provided at all times for all duties performed by team members• Manage relevant credit accounts with an understanding of all credit on the GL system• Reduce creditor days and manage write off process• Manage claims payment process, registering and authorising invoices• Manage bespoke payment platforms and processes• Ensure working instructions are completed by the team for each task/process• Resolving queries from management and from within the team• Create and produce management reports from financial systems, including analysis and KPI’s for Head of Operational Finance• Quality control management and feedback• Complete ad-hoc tasks relating to the transformation project, SAP project, Strategic Platform project, Supplier Payment Project and any other projects as and when required• SAP – worked with the SAP implementation team to migrate data from the Access Dimensions Accounting package to SAP. Tested & trained on the new system and rolled out to the team ensuring all process notes were documented and working instructions completed. Worked with the SAP team to iron out all ‘teething’ issues

• Manage the day to day team operation that delivers business objectives, delegating as appropriate and ensuring adequate cover is provided at all times for all duties performed by team members. • Taking ultimate responsibility for your team’s portfolio’s of customers within designated brand/area, ensuring cash collections on overdue balances are maximised and negotiations have the best possible outcome for the business and providing support to the team as required• Fulfilling all reporting requirements and information for Management as required by compiling and communicating key information in an accurate and timely manner• Develop and maintain, for yourself and the team, a comprehensive knowledge and understanding of all the company’s products and services and where gaps in knowledge exist or are identified, seek out sources of information that will bridge this gap• Ensure the team are given clear direction about what is expected of them on a daily basis which will enable them to deliver their objectives • If applicable, taking responsibility to train, coach and fully support Senior Credit Controllers in their roles utilising their skills and support as necessary and to cover in the absence of the Team Leader• Manage team performance by setting individual annual objectives for the team and review progress on a regular basis. Monitor team and individual targets based on call quality & productivity and cash collections to ensure company KPI’s are met, hold regular portfolio reviews with team members to review performance, productivity and provide support as necessary• Hold team monthly one to one’s and appraisals performance reviews ensuring team members are meeting performance expectations and demonstrating company behaviours and values, addressing performance issues as appropriate and conducting disciplinary and grievance procedures as required

• Act as the first point of contact for internal and external customers to ensure communication is effective and records are maintained.• At regular intervals throughout the day, generate and review held order schedules. Liaise with supply chain regarding any queries in connection with delivery dates and other order queries. Where there is an acceptable level of risk seek authorisation to release orders to minimise impact on customer.• Run monthly SAP dunning process to ensure reminders of overdue items are sent to customers and aid the debt collection process.• Manage master data in SAP, in a timely manner, to ensure that invoices generated and credit control data are correct• Complete monthly reconciliation of selected SAP GL accounts to ensure that the balance on the accounts can be justified to meet the Balance sheet integrity standards• Produce and monitor pro-forma accounts to ensure funds are received prior to product dispatch to remove perceived credit risk associated with transaction• Obtain Experian reports as required for new customers or to support revisions in credit limits to support the management of business risk.

• Maintaining the Age Debt of 5 ledgers with approximately 900 accounts on each.• Collection of Arrears via Telephone and letter form using the SAP system in accordance with KPI’s• Liaising 3rd Party Credit Collection clients• Dealing with incoming queries from clients• Raising credits• Arrange refunds• Accruing Provision - Bad debts• Allocation of Cash• Supervising new and existing staff