Judith Cooper Email & Phone Number

Atlanta, Ga, Us

Performs project management responsibilities relating to information technology implementations, upgrades, and conversions, change management via REMEDY. Coordinate Installations for routers, phones, switch capacity, NER Relocation, adding additional user ports to banks site in need of upgrades. Schedule with banks financial center mangers, Black Box and Cisco engineers on installs. Provides analytical support for information technology projects. Develops and revises project materials and maintains project documentation. Recommends improvements in project deliverables. Works on projects under minimal supervision, with general guidance from more seasoned consultants or managers. Demonstrate Project management skills to implement customer’s tactical goals and effectively participates in the development and implementation of an end to end business solutions. Development of project budgets in compliance with the company’s financial practices. The ability to manage project risk through comprehensive mitigation assessment and planning techniques. Actively manage the work efforts of multiple functional resources through the project plan. Develops documentation; monitors and reports project status; assesses the effectiveness and accuracy of documentation. Initiates and maintains reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Analyze and report project status and research information; monitors project performance to maintain the quality of services, deliverables, and content. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines.

• In conjunction with DCH and the other Service Providers, develop integrated project plans• Project Managed Network Build out for NADC – North Atlanta Data Center• Review requests as they come in from DCH, Unisys, IBM and IBM Watson Health and determine appropriate action required • Engage customer as additional info is needed on requests• Submit all requests to the appropriate engineer for design/implementation/completion• Set up requirement review calls with all parties, as required• Provide regular status of projects to stakeholders• Participate on daily war room calls (during cutover events)• Submit orders to downstream partners• Participate in after hours and weekend cuts as requested• Troubleshoot issues with the customer and engineers when needed• Manage change requests ensuring all are approved and completed within change parameters• Work closely with Architects on Network Build out, and Test Dev environment.

• In conjunction with DCH and the other Service Providers, develop integrated project plans• Project Managed Network Build out for NADC – North Atlanta Data Center• Review requests as they come in from DCH, Unisys, IBM and IBM Watson Health and determine appropriate action required • Engage customer as additional info is needed on requests• Submit all requests to the appropriate engineer for design/implementation/completion• Set up requirement review calls with all parties, as required• Provide regular status of projects to stakeholders• Participate on daily war room calls (during cutover events)• Submit orders to downstream partners• Participate in after hours and weekend cuts as requested• Troubleshoot issues with the customer and engineers when needed• Manage change requests ensuring all are approved and completed within change parameters• Work closely with Architects on Network Build out, and Test Dev environment.

• Project Execution: Managed all project related activities on a daily basis and responsibility for On boarding , execution and final delivery and release of the product• Managed Project Scope: Develops and manages project schedule status, resources, deliverables, issues, and timelines throughout the project with input from the application managers, business partners and project team. • Conducted regular project status/quality meetings and reports kept managers and key stakeholders well informed on a timely basis on project scorecard development.• Managed Project Work: Ensures deadlines are met by participating in resources planning communication and negotiation within and across the project teams. Escalates risks as required to appropriate level of management. • Project Leadership: Provided leadership to the project team throughout the life cycle of the project. Shares knowledge with coaches and mentors less experienced or knowledgeable on circuit delivery, provisioning process. • Project Closeout/ Final Acceptance: Formalizes final acceptance for the project from the sponsors/customer by ensuring that the delivered products and services comply with the delivered list, agreed scope, and any organizational procedures in order to close contractual obligations. • Develop Resources Plan: Provides input to ensure adequate project staffing, budgeting and resource management. • Drives corrective actions to mitigate project risk.• Translate business and organizational contexts of project to organizations overall goals. • Coordinated the delivery, installation and cabling of equipment in the data centers • Track Ethernet MIS, MPLS AVPN circuits• Coordinate TTU with customer and data engineer to assist with router configuration on cut over• Collect a complete and accurate customer data MDS,BOM form• Coordinated Data Center Migration to AT&T Network• Managed and perform the process of Statement of Work contract creation to secure new and follow- on work

Dallas, Tx, Us

• Managed projects with internal and external resources and vendors to meet contractual requirements and customer need by date for service• Established and directed key relationships to accelerate the provisioning delivery of high speed Ethernet services.• Performed quality control measures to ensure service was built to customers specifications• Prioritize capacity initiatives based on asset utilization, network constraints and cost efficiencies• Team Lead on ATT largest conversion project - State Farm Insurance• Coach, mentor and lead personnel within a technical team environment• Define and initiate projects and assign Order Managers to ensure the ultimate success and acceptance of the program• Present periodic Dashboard reports on the current program, future opportunities, and client issues• Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.• Served as client manager to implement client server billing and customer care solutions• Monitored project activities to completion throughout the Life Cycle of the project• Proactively managed site readiness for circuit delivery

Dallas, Tx, Us

• Managed all phases of access related issues associated with large Ethernet projects service delivery• Identified, coordinated and managed tasks both internally and externally and managed those tasks throughout the life cycle of the project• Interfaced with access suppliers on installing critical dates, circuit order acceptance, arranged timeframe for tech to visit site and perform site survey • Recovered 1 Million dollars during the transition of PIU conversion project Recognized by Regional Directors, VP on revenue saved on National Starbucks WIFI project

Atlanta, Ga, Us

• Managed process flow of order entry to final test and turn up• Acquired space for local provider to meet access provider in MMR assisted with Vendor obtaining contracts. • Entered Network orders in order system for HUBS, DS1, and DS3 for new locations.• Recognized for saving the company largest revenue spending customer by providing outstanding customer service going above and beyond.

Dallas, Tx, Us

• Performed UAT testing for AT&T software packages ( USRP)• Managed life cycle process flow to final test and completion• Provisioned T45, OCX, ATM and T1 High speed circuits• Installed and Disconnected ATM, Frame relay and private line services• Recognized by Center Director for saving the Southeast region 100K in lost revenue on timely disconnects of circuits