Judith Cooper Email & Phone Number

Atlanta, GA, US

Performs project management responsibilities relating to information technology implementations, upgrades, and conversions, change management via REMEDY. Coordinate Installations for routers, phones, switch capacity, NER Relocation, adding additional user ports to banks site in need of upgrades. Schedule with banks financial center mangers, Black Box and.

• In conjunction with DCH and the other Service Providers, develop integrated project plans
• Project Managed Network Build out for NADC – North Atlanta Data Center
• Review requests as they come in from DCH, Unisys, IBM and IBM Watson Health and determine appropriate action required
• Engage customer as additional info is needed on requests
• Submit all requests to the appropriate engineer for design/implementation/completion
• Set up requirement review calls with all parties, as required

• In conjunction with DCH and the other Service Providers, develop integrated project plans
• Project Managed Network Build out for NADC – North Atlanta Data Center
• Review requests as they come in from DCH, Unisys, IBM and IBM Watson Health and determine appropriate action required
• Engage customer as additional info is needed on requests
• Submit all requests to the appropriate engineer for design/implementation/completion
• Set up requirement review calls with all parties, as required

• Project Execution: Managed all project related activities on a daily basis and responsibility for On boarding, execution and final delivery and release of the product
• Managed Project Scope: Develops and manages project schedule status, resources, deliverables, issues, and timelines throughout the project with input from the application managers, business partners and project team.
• Conducted regular project status/quality meetings and reports kept managers and key stakeholders well informed on a timely basis on project scorecard development.
• Managed Project Work: Ensures deadlines are met by participating in resources planning communication and negotiation within and across the project teams. Escalates risks as required to appropriate level of management.
• Project Leadership: Provided leadership to the project team throughout the life cycle of the project. Shares knowledge with coaches and mentors less experienced or knowledgeable on circuit delivery, provisioning process.
• Project Closeout/ Final Acceptance: Formalizes final acceptance for the project from the sponsors/customer by ensuring that the delivered products and services comply with the delivered list, agreed scope, and any.

Dallas, TX, US

• Managed projects with internal and external resources and vendors to meet contractual requirements and customer need by date for service
• Established and directed key relationships to accelerate the provisioning delivery of high speed Ethernet services.
• Performed quality control measures to ensure service was built to customers specifications
• Prioritize capacity initiatives based on asset utilization, network constraints and cost efficiencies
• Team Lead on ATT largest conversion project - State Farm Insurance
• Coach, mentor and lead personnel within a technical team environment

Dallas, TX, US

• Managed all phases of access related issues associated with large Ethernet projects service delivery
• Identified, coordinated and managed tasks both internally and externally and managed those tasks throughout the life cycle of the project
• Interfaced with access suppliers on installing critical dates, circuit order acceptance, arranged timeframe for tech to visit site and perform site survey
• Recovered 1 Million dollars during the transition of PIU conversion project Recognized by Regional Directors, VP on revenue saved on National Starbucks WIFI project

Atlanta, GA, US

• Managed process flow of order entry to final test and turn up
• Acquired space for local provider to meet access provider in MMR assisted with Vendor obtaining contracts.
• Entered Network orders in order system for HUBS, DS1, and DS3 for new locations.
• Recognized for saving the company largest revenue spending customer by providing outstanding customer service going above and beyond.

Dallas, TX, US

• Performed UAT testing for AT&T software packages ( USRP)
• Managed life cycle process flow to final test and completion
• Provisioned T45, OCX, ATM and T1 High speed circuits
• Installed and Disconnected ATM, Frame relay and private line services
• Recognized by Center Director for saving the Southeast region 100K in lost revenue on timely disconnects of circuits