Manage Support and Training teams. Hire and train new employees. Collaborate with new clients helping them to set up their programs using our testing platform. Training them on using the system and how to maximize the benefits of it. Answering client and employee questions regarding the system.Working with the Development team in handling system development requests and releasing the changes. Work with Corporate Management on company direction and planning.

Found host families to host high school foreign exchange students. Worked with the families and students to ensure positive experiences. Worked with schools that agreed to host students. Worked with the students and helped them to be successful during their year in America. Planned activities and events for families and students. Submitted quarterly reports; handled discipline concerns and documentation.

Made informed credit decisions for customer requests using credit bureaus and application information. Contacted customers to develop additional information as needed for decision. Alerted customers to other products that may meet their needs; opened additional accounts, transferred credit balances, and offered home equity loans. Assisted customers with financial concerns and worked out payment plans. Determined potential risk to the bank and made appropriate risk management decisions. Previous Responsibilities: Credit analyst, made credit decisions on credit card applications. Collections associate (30-90 day delinquent and broken payment plans). Credit support assistant.