Dedicated leader with more than 20 years of experience directing projects from concept to execution within the banking and financial services sector on time and within budget. Proven history of crafting and executing strategies that improve client satisfaction, enhance company procedures, and strengthen company presence. Keen financial sense with regards to client and business needs with expertise working with regulatory agencies such as, OCC, OIG, FDIC, CFPB and HUD. Experienced in GSE forward and reverse loan servicing, loss mitigation, asset management, and reconciliation procedures. Recognized as a natural communicator who connects easily with people; talent for inspiring trust and building relationships at all staffing levels. Forward-thinking and creative problem-solver with demonstrated ability to critically evaluate and respond to rapidly changing environments.