Judith Diaz Email and Phone Number

• Managed, reviewed and ensured timely submission of contractual correspondences and reports • Perform administrative and clerical duties for multiple managers, filing, making copies, scanning and faxing• Updated and maintained electronic and paper office files, records and correspondences; established a records management system • Maintained the daily accountability status of all employees• Conducted new employee incoming and outgoing briefings, arranged necessary training to obtain the base entry and computer access badge; assisted in benefit enrollments, such as payroll, 401K, health and dental insurance• Managed and tracked employee training, license and security requirements; arranged appropriate actions before expiration date• Managed material inventories, supplies and services for the company; ordered supplies and assisted with reconciliation of invoices• Meeting Coordinator for multiple managers

Started as full-time employee then switched to part-time upon accepting a position with a different company. Recognized by the corporate office as an employee that went above and beyond the job description to ensure guests enjoyed their stay. Selected as employee of the month and received numerous notes from guests who were grateful for the individual service provided. • Checked out guests in a high volume, fast paced environment ensuring guests were satisfied and billing was accurate• Provided expert customer service by assisting guests with information regarding resort services, amenities, tourist events and attractions in a timely, friendly and efficient manner• Posted charges for room stay, taxes, pet fees, internet fees, and out of town phone calls• Perform monetary transactions with guests as needed; managed a cash drawer• Assist with guest’s complaints and inquiries• Communicated with housekeeping and maintenance staff in regards to late check outs, extended stay, housekeeping and maintenance concerns • Created and published the monthly newsletter

(Active Duty, 2004-2007)Directed the day-to-day implementation of policies and practices in the areas of employee relations, compensation and benefits, performance management, employee recognition and evaluations, training, payroll management and professional development.• Advise Command and recommended resolutions and implemented solutions to assist soldiers to our senior leadership based on command requirements • Provided support, well-reasoned advice and guidance to command and leadership on human resource management principles, techniques, and ensured policies followed regulations• Recruited soldiers to fill critical positions for worldwide logistical and operational missions in support of the Global War on Terror• Reduced travel expense rejection by creating a check-list for the Soldiers and assigning a subject matter expert to review the voucher before submitting for reimbursement; reduced reimbursement time from 45 to 60-days to 15 to 30-days • Conducted incoming and outgoing orientation • Ensured all necessary training/employee programs were conducted, such as EEO, Sexual Harassment, Cyber Awareness, Drivers Training, as well as other required deployment training• Ensured soldiers received all entitled special pay and benefits, such as Hazard Duty Pay, COLA (Cost of Living Adjustment), and Family Separation Allowance • Ensured benefits enrollment, changes and terminations were submitted within the allotted time• Communicated with Soldiers and Department of Defense civilian, researched and resolved benefit issues, including but not limited to acting as liaison between carriers and the soldiers and employees• Handled sensitive and confidential information with complete discretion

Developed and executed personnel and equipment movement strategies for all SDDC BRAC 2005 requirements, simultaneously moved SDDC’s operations center from Fort Eustis, Virginia to Scott Air Force Base, Illinois and SDDC’s headquarters from a temporary facility to a permanent facility at Scott Air Force Base.• Monitored and initiated preemptive corrective actions as necessary to ensure seamless, uninterrupted mission execution during a multi-billion dollar relocation of military and civilian personnel from one military installation to another, this included multi million dollars’ worth of operational equipment and the proper movement and disposal of office equipment, furniture and supplies• Collaborated with leadership and action officers from each department to ensure all special requirements were being met to continue operations • Collaborated with professional moving companies to ensure appropriate packing and loading of equipment• Assisted with the relocation fair, ensuring representatives from different areas were available address questions from the soldiers and civilians about schools, housing, recreational activities, sports and medical facilities• Briefed the Commanding General on the relocation’s progress twice a week; prepared slides as needed

Maintained contact with action officers, support staff and higher headquarters and officials of other agencies to coordinate program efforts and high priority actions • Managed the calendar and all appointments, canceling and rescheduling as necessary to maximize time usage; screened and prioritized callers and visitors• Coordinated travel arrangements and itineraries• Managed, reviewed and insured timely submission of all efficiency reports for Army, Navy and Air Force officers and civilians rated by the Command Group• Managed the updating, maintaining of office files, records and correspondences• Managed material inventories and supplies and services for the Command Group• Managed events including procuring event location, invitations, catering, entertainment, event materials, and seating arrangement (when necessary)• Handled sensitive and confidential information with complete discretion

Established plans, policies, and procedures, necessary for mission success, not in conflict with directives of higher headquarters.• Kept informed of accomplishments, problems, and degree of compliance with regulations and other directives through personal observations, inspections, reports, and staff meetings• Ensured safety of personnel and equipment through compliance with directives and policy guidance; ensured an effective safety awareness, education, and inspection program within the unit• Commanded a 62 personnel Postal Company responsible for combat postal operations in a theater of operations• Responsible for staffing, training, equipping and educational guidance for soldiers with the unit • Assess issues and quickly develop suitable plans of action for mission completion• Gather, analyze and maintain data for use in developing historical information to be used as a baseline for future analysis and for developing relevant reports