Judith Fetrow-Smith Email & Phone Number

Winchester, Tn

APQP and Launch activities for all Volkswagen business Created FMEAs, Control Plans, Process Flows for new and existing products Part of a team responsible for APQP documentation, ECN changes, verification, and implementation Responsible for First article inspection criteria including design and implementation of evaluation methods Manage Customer complaints including presentations at OEM to ManagementUsed Disciplined Problem Solving and Root Cause Analysis to improve quality outputs throughout plant Part of the team responsible for gauge and check fixture design and approval Performed layered process audits and managed actions for oversights found during audits

Opelika, Al

Worked as Quality Consultant in various industries including, but not limited to, ammunition manufacturing, metal stamping, injection molding, large vehicle building and paint.Established and rehabilitated Quality Management Systems (VDA 6.3, ISO/TS16949, ISO9001) across various manufacturers Trained companies in Quality in ManufacturingSpecialized in how adherence to quality principles improves First Pass YieldSuccessfully used employee motivational and empowerment techniques to drive culture changeSupervised, scheduled, and motivated multiple Quality Engineers working at various locations throughout North AmericaManaged suppliers and supplier issues while establishing systems to monitor suppliersOversaw Root Cause Analysis teams within plants to improve quality and drive continuous improvementWorked with customers to re-establish trust and improve relations for clientsCollected, analyzed, and monitored data to show improvements

Montgomery, Alabama

Quality Systems ManagementWorked with Hyundai to manage off-shore suppliers with product issuesManagement Representative for ISO/TS16949Brought plant to ISO/TS16949 registration within short lead timeInstituted Layered Process Audit system that drove down internal PPMsEstablished programs and trained employees on Disciplined Problem Solving, DOE, Root Cause AnalysisRAB certified ISO/TS16949 Auditor and trained internal auditors for plant.Responsible for APQP documentation, FMEAs, Control Plans, Turtle Diagrams, Levels II and III documentation.Planned and was responsible for process changes, product changes, new process testing and implementation, and increased material efficiency over industry standard.Established simple, easily understood, and user friendly Quality Management System within plantImproved customer satisfaction and decreased

St. Matthews, Sc

Oversaw wide variety of Audits from Customer Audits to Plant Registration Audit to ISO/TS16949 within 6 month time frame.  Partnered with John Deere and Plant Management to bring plant from “conditional” status with John Deere to“partner” status according to John Deere Supplier Quality Requirements (JDS-G223) within 9 months.  Responsible for APQP documentation, FMEAs, Control Plans, Turtle Diagrams.  RAB certified ISO/TS16949 Auditor.  Initiated and managed lean in-process and final audit program that showed cost savings while increasing operatormorale and sense of responsibility.  Established programs and trained employees on Disciplined Problem Solving/Root Cause Analysis.Implemented SPC program to enhance production control and customer satisfaction. Created training materials andtrained employees on quality concepts leading to improved customer satisfaction and decreased customer returns and complaints.

Supervised quality and process lab departments and employees, including process testing oversight. Served on team to launch new wet spray line with computerized work instructions viewed on large screens in various work areas. Oversight of 2 wet spray production lines and 1 e-coat production line showing improved product quality, efficiency, and improved KPIs leading to increased bonus payout for all employees. RAB certified ISO/TS16949 Auditor for MetoKote Corporation plants within Western Region. Responsible for APQP documentation, FMEAs, Control Plans, Turtle Diagrams, Levels II and III documentation. Planned and was responsible for process changes, product changes, new process testing and implementation, and increased material efficiency over industry standard. Developed Supplier Management System which included involving suppliers in problem solving efforts. Successfully managed and developed a vibrant quality system using negotiation, motivational techniques, conflict resolution, and employee empowerment

Worked with Program Engineer on new product launches and trouble-shooting issues from previous product launches. Worked with manufacturing team on trouble-shooting low-pressure, Class A paint line. Accountable for training of employees in quality system requirements and quality concepts. Responsible for responding to customer complaints, including on-site visits to Ford. Generated special reports and gave presentations to Ford plant, Lorain, OH. Work with operators on Ford part line using disciplined problem solving for resolution of problem areas and for responding to both internal and external corrective action requests. Internal Auditor with responsibility for assisting in the initial registration audit for Tier 1, injection molding, automotivepart manufacturer.

Reduced customer complaints by over 75%. Achieved improved PPMs by over 75%. Generated monthly reports on customer satisfaction, defects, and defect analysis showing decrease of scrap to less than .50%. Management Representative with QS9000/ISO9001 audits with no majors, minors, or opportunities for improvement for Tier II metal coating facility. Measured and monitored customer satisfaction, cost of quality, and cost of poor quality, proving increased customer satisfaction with final product. Created and installed desktop computer based SPC tracking system on shop floor. Instituted employee training program using computerized training modules and tracking system. Developed, implemented and upgraded quality systems to meet quality system requirements for QS9000, ISO9000/1994, ISO9001/2000, and ISO/TS16949.

Managed 5-year FAA records audit with zero non-conformances. Initiated and implemented an extensive overhaul of the records management system to create a consistent and uniform records system for all aircraft. Managed all federally mandated compliance paperwork including; data entry of aircraft hours and cycles, component changes and removals, and compliance of paperwork generated by the maintenance department. Responsible for maintenance quality assurance reliability investigations, documentation, and support. Responsible for initial review and implementation of all Airworthiness Directives and Notices of Proposed Rule Making issued by the Federal Aviation Administration and as listed in the Federal Register. Initiated and implemented an extensive overhaul of the records management system to create a consistent and uniform records system for all aircraft. Maintained aircraft mechanic’s training records and conducted a re-organization of all training records to comply with Federal Aviation Requirements.

Buiness

Blueprint Reading for the Machine Trades

Business/Operations & Supply Chain Mgmnt

Operations and Supply Chain Mgmnt, GPA 3.98

Mfg.

Statistical Process Control and Chart Interpretation