Judith Martinez Email & Phone Number

Orlando, Florida Area

Manage, create, implement and supervise policies/regulations Plan, direct, and coordinate the administrative functions Oversee the recruiting, interviewing, and hiring of new staff Consult with top executives on strategic planningServe as a link between South Orlando Christian Academy and employeesIdentify new business opportunities - new markets, new partnerships, new ways to reach existing markets, or new product or service offerings to better meet the needs of existing markets and follow up

Winston Salem, Nc

Create and send invoices for over $3 million revenue, utilize customer service skills to bring collection and past due accounts to-date, aging-report and daily collections. Worked with customers and companies to ensure payment processes were followed for quick turn-around of receivables. Specialized in timely delivery of lien waivers, pay estimates, and paperwork to contractors. Key Contributions: Improved billing process in order to facilitate timely payment and created collections process Generated aging reports and brought down old collection accounts on average $100, 000 per week Brought down past due collections from $2.6 million to under $400,000 Created and delivered invoices for traffic control, work zone signs, permanent signs, etc. Created reports and analyzed data for job profitability and loss

Winston Salem

Manage the main switchboard while providing a constant presence for members and guests. Train other receptionists in customer service satisfaction and the myriad of operations executed at reception. Create employee newsletter in English and Spanish. Provide support to Human Resources with interviewing, hiring paper work, and training new staff. Manage large and small reservations for dining, events, and large club events using Excel and ClubSoft. Assist Department Heads in various administrative with ad hoc duties. Exhibit outstanding time management and organization skills.Key Contributions: • Serve as the first point of contact for members and guests and provide excellent customer service• Spearheaded original creation of 36-page Reception Standard Operating Procedures Manual in three days consolidating over 10 years’ worth of information. • Creating and translating the Employee Newsletter in English and Spanish and translating for employees • Generate Excel sheets for various department heads to organize event information and special order revenue

Orlando, Florida Area

Administrative Assistant Processed scholarship applications that achieved steady revenue. Managed system of tracking student records and contact information created due to a lack of software. Managed Accounts Receivable, Accounts Payable, and tax payments. Trained and mentored new staff while managing 200 current accounts. Improved report processes by creating straightforward report templates. Key Contributions:• Processed 125 applications in 3 months creating over 2.5M in revenue in 2011 and 2012.• Trained and mentored new staff while providing continuing support to current staff. • Achieved Most Dedicated Award 2003-2008• Created system of tracking student records and contact information when no software was available

Greensboro/Winston-Salem, North Carolina Area

Assisted Contractor in searching for future projects, reading blueprints for specifications, visiting job sites for potential work, applying for state licenses, and delivering bids to appropriate offices. Managed supervisor paperwork, worker’s time sheets and licenses, and some change orders. Created an inventory system and operated switchboard. Key Contributions:• Maintained projects during slower months by reaching out to other Contractors for work and seeking out.• Improved inventory by creating inventory process for supervisors and workers.• Re-organized worker and supervisor paperwork process, creating a system to keep track of worker licenses and physical expiration dates. • Prepared submittal packages and license applications for local and government agencies