Judith Mcclain Email & Phone Number

Prineville, Or

Oversee daily operations of Gaming facility with over 350 VLT machines, Black Jack tables, Restaurant/Lounge. Insure compliance with State MICS, Federal and Tribal Gaming Regulatory Authorities. Monitor customer rewards programs, promote goodwill and build loyalty relations with customers. Monitor operational expenses; be pro-active to economic changes and customer needs. Train and coach staff for improvement, set goals and provide the tools to achieve goals. Develop strategic plans and long term goals to insure financial stability and maximum profits. Prepare annual operating budgets, review financial reports, write or update policies and procedures. Use proactive thinking and planning to compete with current economic conditions and be prepared for technology changes to meet the demands of guests.Study and analyze data on the economics of local and regional areas to comprise marketing plans for customer retention and identify potential for new customers. Stay informed of local labor trends and business activity within the community. Prepare spreadsheets and business plans for presentations to financial interests. Work with State and local government on future plans for growth and stability within the market area.Report bi-weekly to the Corporations board of directors on financial conditions of the business, updates on capital projects and general information of business relations.Planned and directed a $500,000 remodel of the facilities existing buffet dining venue into a full service fine dining restaurant with a bar and added alcohol service to the Casino for the first time. Took over the duties of the F&B Manager along with the General Manager responsibilities as of 01/01/13 in order to get operating costs under control and increase revenue. As of June 1, 2013 have successfully increased revenues by 20% and reduced operating expenses by 20% to 25%.

Oversee daily operations of Gaming facility, Special Events Center; Restaurant/Lounge and RV Park. Insure compliance with State MICS, Federal and Tribal Gaming Regulatory Authorities. Monitor customer rewards programs, promote goodwill and build loyalty relations with customers. Monitor operational expenses; be pro-active to economic changes and customer needs. Train and coach staff for improvement, set goals and provide the tools to achieve goals. Develop strategic plans and long term goals to insure financial stability and maximum profits.Study and analyze data on the economics of local and regional areas to comprise marketing plans for customer retention and identify potential for new customers. Stay informed of local labor trends and business activity within the community. Prepare spreadsheets and business plans for presentations to financial interests. Work with State and local government on future plans for growth and stability within the market area.Coordinated all special events from our Food and Beverage department, anniversary parties, wedding receptions, holiday parties, etc. Planned other events and special promotions such as holiday dinners and parties, both private events and Casino promotions, planned menus, purchased inventory and directed staff.

Manage all areas of daily operations, office staff, route sales and service, production facility and stock room personnel. Maintain customer relations and promote goodwill, represent employer in community functions and support of various charity and fundraising events. Achieve sales, retention and growth goals while operating within budgeted guidelines. Complete financial reports, operating budgets and labor reports.

Masters Degree, Business Administration

Operations Management • Human Resources • Financial Accounting • Material Management • Customer Service • Sales Promotions & Marketing •.

Master Of Business Administration (Mba), Business Administration, Management And Operations