Provided accurate and complete verbatim transcription services for hearing, speech and visually impaired individuals.Prepared timely and accurate billing records according to standard operating procedures.Assisted customers in placing person-to-person, collect, credit card calls, third party billed calls, and/or any other type of calls offered. Provided typing and data entry services with speed and accuracy that met or exceeded performance standards.Exercised independent judgment, decision-making and problem-solving techniques to service customer needs, resolve and satisfy customer complaints.Performed all assigned tasks to insure contractual, performance and quality standards were met or exceeded.Maintained customer confidentiality and handled all responsibilities in an ethical manner in compliance with federal and state laws and corporate policies.

Provided national information services to customers by accessing various databases.Furnished telephone numbers and other miscellaneous information to callers.Provided peer mentoring and quality control services as needed.Received numerous awards for outstanding customer service and performance results.