Judith Monroe Email & Phone Number

Raleigh-Durham, North Carolina Area

• Oversee and administer the Quality Control Program which includes the management of six federally mandated programs to determine benefit errors and causes• Ensure that all Executive reports are completed for each program area in a timely manner to division management• Supervise staff of seventeen including hiring, counseling and performance issue resolution• Prepare the Quarterly and Annual State Quality Service Plans to plan, record and manage improvement efforts of Unemployment Insurance Benefits• Develop, monitor and update Corrective Action Plans• Report program results to division management and the US Department of Labor with appropriate recommendations for corrections and administrative changes• Participate in regional reviews and national reviews• Evaluate unit and individual accomplishments• Establish quantity, quality and timeliness of work standards in accordance with State and Federal requirements• Conduct investigations • Analyze audit information and statistical data• Ensure timely submission of federal Required Reports to US Department of Labor information and statistical data.

• Conduct reviews of the Tax Performance System utilizing system reviews and acceptance samples.• Analyze and evaluate the proper administration of thirteen tax functions.• Report and explain all discrepancies from written Employment Security law, policy or procedure.• Plan and maintain a detailed yearly plan of action for operating the program.• Work independently to manage caseload and meet all scheduled deadlines.• Foster good relations with departmental contacts.• Prepare Annual Report to show findings of reviews in a clear and thorough manner.• Serve as a liaison with representatives from other states.• Participate in regional reviews with other states. • Use computed measures to develop analytical reports which display quality and timeliness trends

• Perform investigations and audits of Unemployment Insurance claims.• Determine the accuracy of determinations for payment or denial of benefits made to claimants.• Examine, collect and interpret accounting and payroll data from employers.• Schedule and conduct interviews with claimants, employers, agency staff and other parties.• Analyze gathered data and summarize in a written report.• Code case data and make recommendations for the disposition of claim issues including fraud adhering to deadlines.• Effectively prioritize and perform job tasks.• Make decisions on monetary and non-monetary claim issues

• Serve as a lead worker.• Train and review work of new employees.• Document data on excel spreadsheets.• Assist in the interviewing and selection of new employees.• Make decisions on claims for unemployment benefits. • Analyze fact finding report problems.• Serve as resource person for other staff members.• Assist in conducting staff meetings, training and informational sessions.

• Render decisions on claims for unemployment benefits.• Resolve conflicting information provided different parties.• Communicate with the parties by telephone to gather information to determine eligibility.• Review and analyze documentation.• Make decisions in a timely manner in accordance with laws, policy and procedure.• Write clear and concise decisions on the contested issues. • Answer questions and review trainee work

Chapel Hill, Nc

• Referral and selection of qualified applicants to suitable employment.• Performed employer visits, took job orders and conduct claims sessions.• Administer clerical tests.• Conduct employment search workshops.• Referral of clients to other service agencies as needed.• Serve as representative for various community programs.

Durham, Nc

• Referral and selection of qualified applicants to suitable employment.• Performed employer visits, took job orders and conduct claims sessions.• Administer clerical tests.• Conduct employment search workshops.• Referral of clients to other service agencies as needed.• Serve as representative for various community programs.

• Process claims for unemployment benefits.• File and microfilm correspondence.