✔Took responsibility for capacity building by developing and implementing customized training programmes designed to assist participants with appropriate and fundamental skills, knowledge, confidence and attitude to become a professional caregiver. Disciplines included but were not limited to:✔Soft skills (i.e. holistic care, emotional support, medication management and communication skill with care recipients) ✔Hard (Technical) skills (i.e. residential care, emergency care, adherence to approved health, nursing and pharmaceutical laws, policies and procedures, nutrition and hydration according to dietary requirements, home care to address the needs of older persons living at home) ✔Individualized management plan (i.e. a comprehensive and individualized document used to summarize an individual's health needs and outlines interventions required to maintain optimal health

✔Took overall responsibility for setting up a new practice, ensuring the smooth running of the office and creating market awareness to generate referrals✔Ensured that all practice systems were managed and maintained, including staff recruitment files, accounts, client files, memos and other correspondence etc. ✔Led legal research and prepared subpoenas and other legal documents✔Trained two administrative assistants during firm expansion✔Scheduled attorney and client meetings✔Prepared schedules for the annual audit and bookkeeping✔Coordinated marketing activities for the annual ‘Wills week outreach’ and responded to enquiries ✔Acted as Marketing Manager of Wilcon Properties Estate Agency✔Provided counselling to clients and families including bereavement counselling✔Spearheaded and conducted community outreach to ensure maximum firm contribution to provide home care for needy elderly

✔Demonstrated supervisory and leadership know-how by taking overall responsible for running a clinic which served the needs of the elderly in the community. These clinics operated with professional nurses at various locations such as Elsies River, Leonsdale and Cravenby ✔Initiated and implemented training programmes for volunteer care givers and their strategic placement in communities with the objective of keeping the elderly in the community for as long as possible✔Supervised staff and evaluated their performance of their daily duties✔Directed special sessions including screening of patients, health education, physical exercise and home visits✔Liaised and collaborated with hospitals officials, social workers, hospice and other professional organizations to improve the quality of care ✔Oversaw the effective administration and developed patient care plans, including assessments and evaluations ✔Performed patient and family counselling including bereavement counselling✔Provided training to family members on the practical care of bed-ridden patients✔Provided HIV counselling and testing and HIV prevention education✔Served as member of selection panel for admission to Old Age Residences managed by Cape Metropolitan Council✔Mentored nursing and physiotherapy students✔Dispensed non-scheduled drugs✔Managed equipment for patients (e.g. wheelchairs)✔Liaised with environmental health inspectors concerning conditions in the community such as dumping, overcrowding etc.✔Presented talks on health-related issues to churches, community based and other organizations ✔Supplied and monitored nutritional products for The Protein-Energy Malnutrition (PEM) programme ✔Increased number of patients visiting the clinic significantly and exceeded targets to keep elderly in home care ✔Increased awareness of the clinic and its benefits in the community✔Introduced and held chiropody sessions (twice a month) for patients with diabetic foot problems