As a Customer Onboarding & Account Manager in the French and Spanish markets, at Amenitiz, I am dedicated to setting our customers up for success from day one. My role involves guiding new customers through the onboarding process, demonstrating the value of our product, and engaging them to ensure they are fully equipped to use our solutions effectively.Key aspects of my role include:- Customer Onboarding: Seamlessly integrating new customers into our platform with comprehensive training and support.- Value Demonstration: Clearly communicating the benefits of our product, showcasing its potential to meet and exceed customer expectations.- Customer Engagement: Proactively engaging with customers to ensure they are maximizing the product's potential, addressing any concerns, and providing effective solutions.- Upselling and Cross-Selling: Identifying opportunities to introduce customers to additional features or services that enhance their experience and meet their evolving needs.- Retention: Developing and maintaining strong relationships with customers to ensure high satisfaction and loyalty, reducing churn.- Customer Satisfaction (CSAT): Continuously monitoring and improving customer satisfaction scores by gathering feedback and implementing changes to enhance the overall customer experience.

Responsibilities:- Expanding global outreach activities and environmental project impacts of ecoresolve throughcoordinating conference participations, fundraising events, and donors' relationships- Monitored internal company costs and formulated budgets for upcoming (3rd and 4th quarter of2023) Middle East projects and conferences- Mentored a team of researchers and performed elaborate grants research on the followingfields: ecosystem restoration, biodiversity conservation, climate change mitigation, forestmanagement, blue carbon, and remote sensing applications for forestry- Identified and screened appropriate grant solicitations based on a set of shortlist criteria, andcurrently evaluating and approving proposal drafts based on company’s long-term goals andcollaborator priorities- Established a benchmark grant calendar, comprising of over 20 grants for 2023 from multipledatabases and developed a timeline for applying to specific grants focused on the Middle East- Supervising grant writing operations of the company and communicating the financial needs and requirements with other science team leads for optimizing direction and pace of the regional- andlocal-scale projects- Helping drive the creation, execution, and dissemination of strategic middle east-focused scientific communication, content generation and media outreach plans, to support press release/weekly blog posts, and on-the-ground community engagement efforts- Creating scientific communication platforms for fast-tracking interactions between and within cross-functional science teams (in particular the forestry group and water security counterpart)- Serving as a liaison between the management and science team leads to keep individual team members informed of deadlines, and making sure stakeholder expectations are met.

The purpose and motivation to form part of sustainable and social projects have always been in my DNA. Being part of the new project on the Forestal carbon markets in Latin America is an honor. While beeing an investigator on this controversial topic, I will examine how climate action can be driven and financed to manage this climate crisis. Indeed, the subject above-mentioned, carbon markets, allow people and businesses to measure and reduce their climate impact through a mere economic flow, supporting real projects that work daily to preserve the planet and build our new green society.- Assisted with scientific article writing; contributed to sections on sustainability, carbon markets, ecotourism, and forest remote sensing applications- Performed literature review and created summary/presentations on the topics i) how UAVs assist forest regeneration and its relation to UN SDGs and ii) current trends and fundamentals of forest carbon markets – for educating the team members- Helped coordinate research project workflows, and data analysis tasks while conducting systematic literature review processes on two articles

- Prospecting, strategizing, and qualifying the best leads with the Account Executives.- Engage with prospects via high-volume cold-calling, networking, email, e-marketing, campaigns, and social outreach.- Confirm customer needs, develop initial customer profile and help to build the most personalized solution.- Conduct high-level conversations with C-Level and VP-Level Executives to address business needs.- Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.- Constant overachievement of the proposed goals.

• Collaborator with preparations for communication and social media campaigns for Racism Day, Women Empowerment Day, Water World Day, Biodiversity Day... • Art & Graphic Design • Collaborator with editing and translation of texts for the web and media (e.g. draft, interviews, feature stories) and any other required material in English and other languages as SP and FR.• Collaborator with the update of the website, social media, editorial calendar, newsletter including follow-up on upcoming events at UNESCO Headquarters and its Field Offices. Edit content, contact colleagues involved to obtain a detailed list of upcoming events, and provide assistance to colleagues withinthe Courier team according to needs.• Collaborator on the digital page with the UNESCO Courier archives on Oceans by digitizing the articles and issues from UNESDOC in 3 languages as part of the launch of the first issues or the magazine for 2021.

- Answer and direct all external and internal incoming calls, on average 1500 - 2300 per day, following W's etiquette, ensuring all requests are followed through and completed within 15 minutes.- Handle guests' complaints and take action, coordinating other departments, to offer the solution.- Perform the functions of a concierge, via telephone.

Part of Marriott International, located on the beachfront along the famous Barceloneta boardwalk, the Hotel has 473 fabulous guestrooms & suites boasting panoramic views over the Mediterranean and city of Barcelona.- Internship in the RRHH department.- Trainee of the Quality & Training Director, of the Hotel.- Ensure that Human Resources support is accessible to all Trainees by operating with an open door policy.- Ensure all mailing requests are responded to in a timely manner. - Develop effective intern links of the Hotel, to facilitate the Intern Communication between the employees.- Maintain accurate and up to date records of all Intern Marriott Systems.- Implementing & Training new polices of the Hotel.- Coordinating activities with other departments in order to facilitate the achievement of the hotel's goals. - Work closely with the Recruitment Executive and the Heads of departments to handle recruitment processes and to track trainee's performances. - Assisting and advising all the Trainees in the Hotel (documents, absences, activities).- In charge of the selection of the employees, design the intern communication, assistant of the Quality Director, business intern management.

AIESEC is a global platform for young people to explore and develop their leadership potential. We are a non-political, independent, not-for-profit organisation run by students and recent graduates of institutions of higher education. Its members are interested in world issues, leadership and management. AIESEC does not discriminate on the basis of ethnicity, gender, sexual orientation, religion or national / social origin.- Event planning (balance, site, agreements, sponsors).- Logistic (arrival & departure of the delegates, checking the payments).- Marketing (online promotion, creation and selling of gadgets). - Working on events & administration.- Create template to present the future project to customers.- Organize arrangements and provide customers with all the necessary documents according to the volunteer destination country.

- Sailing Teacher, every summer (3 months), since 2014 until 2018