• Day to day running of a busy temp’s commercial desk. (50 to 100 temps a week)• Resourcing candidates via in-house database and various web site also Interview new candidates face to face• Visiting clients for new/existing business• Negotiating SLA’s with major corporate clients:o BMW Financial Services, BMW Group UK Rolls Royceo BT Global Serviceso Kelly Services (Allied Supplier)o Avayao Elan Computingo Guidanto Matchtech/Gattacao Alphabet UK… Show more • Day to day running of a busy temp’s commercial desk. (50 to 100 temps a week)• Resourcing candidates via in-house database and various web site also Interview new candidates face to face• Visiting clients for new/existing business• Negotiating SLA’s with major corporate clients:o BMW Financial Services, BMW Group UK Rolls Royceo BT Global Serviceso Kelly Services (Allied Supplier)o Avayao Elan Computingo Guidanto Matchtech/Gattacao Alphabet UK Ltdo Morson’so Novartis, Alcon • Previously managed a team of 3 Temporary Consultants in different industries, Technical, Commercial, & IT plus admin support teamAccount Management• BT Global Services - 30 on site contractors• BMW FS – Between 50 to 70 temporary staff on long term contracts on a weekly basis• I Account Managed BMW FS for 15 years built strong relationships with HR and Senior Managers• Deal directly with the recruiting managers within the business for all the temporary recruitment requirements• Spend time on site on a regular basis• Provided and managed during one campaign over 100 temps on site for Prism Data Management Show less

• Implement & set up procedures in new branch• Day to day running of temporary industrial desk• Service all clients on a regular basis by phone and face to face visits• Newspaper canvassing, Cold Calling • Telesales• Sales visits to new clients • Permanent Commercial DeskWith the setup of a new branch I was involved in all areas of recruitment which includedIndustrial temporary, permanent, Commercial temporary, permanent and payroll.

• Train all new outsourcing staff (1995 new staff 1,500) in labour accounting procedures across the country• Control Labour Costing for UK Division 4,500 staff• Produce reports using Microsoft Access• Responsible for 30 Saturday data entry staff

• Managing a team of 40 Sales Staff• Recruiting, training and motivation of sales team to recruit new customers in order to increase• milkround sales.• Co-ordinate with depot managers identifying areas of new business.• Setting up and controlling special “one off” promotions to develop the business.• 60% increase over target plan 1993 – 1994

Sept 1991 – Apr 1993 G.E CAPITAL RETAILER FINANCE EUROPE Sales & Marketing Department.Position: Regional Sales/Customer Service ManagerG. E. Capital provides a sales and marketing service for Burton group (client). Generating all nebusiness for their Financial Services (i.e. in store credit cards, interest free agreements, car and houseinsurance and card-related insurance).• Responsible for training and motivating the retail client in successfully promoting new… Show more Sept 1991 – Apr 1993 G.E CAPITAL RETAILER FINANCE EUROPE Sales & Marketing Department.Position: Regional Sales/Customer Service ManagerG. E. Capital provides a sales and marketing service for Burton group (client). Generating all nebusiness for their Financial Services (i.e. in store credit cards, interest free agreements, car and houseinsurance and card-related insurance).• Responsible for training and motivating the retail client in successfully promoting new business• Liaison with 26 Area Managers, 9 Store Managers, 4 Regional Controllers, 1 Regional Director within the retail client organisation• Control of Customer Service units within the client’s business. In sole charge of 80 employees with 9 Managers reporting directly to myself• Yearly Business targets of 100,000 new accounts (achieved 1991 – 1992)• Co-ordinating in store promotionsAug 1988 – Sept 1991 G.E CAPITAL RETAILER FINANCE EUROPEPosition: Senior Customer Services Manager • Training 600 store staff to recruit new accounts and financial products• Total responsibility for all administration and marketing functions within the customer service unit• Co-ordinator between unit mangers and Regional sales Manager for the London area Show less

1979 – 1988 DINERS CLUB INTERNATIONALWork Experience: Over a period of 10 years I held various positions within the organisation providing an overall understanding of all aspects of the business.• Data Entry• Accounts Clerk• Supervisor – New Business• Credit Supervisor• Customer Service Representative