Judy Ruff Email & Phone Number

With more than 19 years of experience in the banking industry, I bring a strong background in client engagement, audit management, sales operations, and retail banking. During my leadership tenure with Citizens Bank, I oversaw the sales and financial performance of 16 branches in Ohio. I’m privileged to have managed teams who delivered results, grew the deposit base, achieved revenue and profit goals, and enhanced customer satisfaction and loyalty. I’m passionate about coaching and developing my colleagues, empowering them to reach their full potential and advance their careers. I have successfully promoted several personal bankers to branch manager positions, as well as minimized the turnover rate of my staff. I value collaboration and partnership across teams and organizations, working with stakeholders to deliver innovative and effective solutions for customers. My mission is to lead by example, foster a culture of excellence, and contribute to the growth and success of the organization.I’m honored to be recognized for the impact my teams have had on customers, companies, and the community.AWARDS & RECOGNITION:• Community Involvement: Highest Volunteer Hours• Lending Performance: Highest Booked Mortgage • Region with Highest Branch Operational Effectiveness Score• Quarterly Credit Card Goal Achievement• Net Promoter Score above 74• Digital Savvy Region Award• Customer Focus AwardKEY COMPETENCIES: Change Management | Teamwork | Cross-Functional Collaboration | Leadership | Effective Communication | Digital Engagement | Coaching Performance Management | Customer Loyalty | Client Relationship Management | Salesforce | Slack | Sales Performance Management (SPM) Software | Incentive Compensation Management (ICM) Software

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  Malone University

  Business Administration And Management,