Judith Shaw Email & Phone Number

Greater Philadelphia Area

Registered Staff Nurse - Bayada Home Healthcare (Part-time)Provide per diem registered nursing services for Home Health Service company. • Patient physical assessment• Patient medication administration• Provide Vent / Trachea care• Current NJ Registered Nurse License• Current Life Support Pro Certification for Healthcare Provider

Greater Philadelphia Area

Systems Business Application Trainer Support CHUBB Insurance business operations team for training and implementation of document imaging system. Lead application trainer for workflow and functional systems processes. Coordinate training materials, logistics, and enhanced techniques for training of Enterprise Content Management software program implementation.Duties• Inspire client learning by delivering motivational remote training and on-site classroom training sessions. • Identify, develop and implement communications needed for business community and senior management regarding application enhancements and systems training for development project implementation and maintenance releases.• Craft and update training micro guides, expanded system documentation, CBT modules, and classroom training scripts.• Maintain website content containing training materials application overview guide, FAQs, user functionality tips, and business workflow guides. Accomplishments• Lead IT Specialist delivered enhanced techniques, materials and logistics in the Training and UAT programs for Chubb’s global claims and underwriting document management application to 2000+ users• Successful implementation plan secured the execution of an effective communication plan for all levels of client organization• Identified and analyzed the strategic business need for a training website for all business units using the Enterprise Content Management system. Contributed to the design of the training ECM website for customer’s new user training requirements.

Greater Philadelphia Area

Senior IT Business Operations Analyst Champion the North American Document Fulfillment Division. Serve as Lead Document Operations Business Analyst for the global merger between ACE & Chubb Insurance. Analyze various systems and document repositories in multiple complex strategic initiatives resulting in the enablement of the document management data base in FileNet. Duties:• Collaborate with Business leads in design and requirements of global ECM system across regions throughout North America, Europe, Asia Pacific, and Latin America. • Lead analyst for documenting business requirement documents and change management requests, knowledgeably leveraging analysis and subject matter expertise on large-scale initiatives.• Liaison between CHUBB Business and CHUBB IT services for design, requirements, and testing for Web Based Enterprise Document Management System.• Facilitate communications across several complicated business units to ensure accuracy and documentation of all Business and Functional Requirement Documents from a User Interface and Workflow perspective.• Accountable for identifying and documenting external vendor interface requirements impact to CHUBB’s downstream and upstream systems.• Manage quality assurance testers in understanding business process and successfully completing Systems, User Acceptance and Integration Testing both internally and externally with third party vendors.Accomplishments:• Imaging system delivered to business with success attributed to the accurate documentation of Client Business Requirements including documentation of constraints, assumptions, business impacts, project risks, scope inclusions and exclusions, and the comprehensive testing of the application.• Strategic completion of business requirement documents, review of Technical Design and Functional Design document leading to the successful implementation of CHUBB’s electronic document content management system.

Krasnodar Territory, Russian Federation

IT Software Solutions AnalystNominated representative for IBM corporate service corps program, a strategic initiative for the advancement of IBM products and services in emerging markets. Established business plan for the Krasnodar Russian local government to effectively provide safety in the city limits with usage of customer designed surveillance software.

Greater Philadelphia Area

Key contributor in the design and implementation of ACE Insurance Company’s first document imaging system. Served as IT Business Systems Analyst from requirements gathering stage through implementation and production support stage. Client server application was implemented for eight business units across North America and Canada. Application development encased integration with internal and external applications, including third party scanning vendors.• Prepared Business Requirement Document, Use Cases, Process Work flows, and Functional Requirements Document for customer claims processing and imaging system.• Documented business constraints, assumptions, business impacts, project risks, scope inclusions and exclusions.• Daily communications with the development team (onshore and offshore) and business customer teams to clarify requirements, analyze technical details and design. Conducted walkthroughs for system analysis documents. • Project Software System Development Life Cycle – Requirement Analysis, Testing, Implementation, Defect Reporting, and Support.• Facilitated Business IT communications between the vendors and business stakeholders. • Supported the IT and Business Operations in tracking resources and project plans to meet the client’s goals.• Conducted User Acceptance Testing to ensure satisfaction of end users.• Defect testing for the resolution of production system issues.

Bachelor Of Applied Science - Basc, Business Administration And Management, General

Associate'S Degree, Registered Nursing/Registered Nurse