Judith Smith Email & Phone Number

Cumbria And North Lancashire

Responsible for managing the operations performance of 35 Retail branches in NWUK. Overall responsibility for financial budgets, resourcing branches to operational standards and ensuring service standards delivered. Reviewing customer complaints and providing feedback to branch managers to improve service and handling of complaints. Coaching and developing branch staff to achieve their ambitions in the right way and accredited to Bronze level in coaching. Ensuring branches maintain their licence to trade through effective communication of changes in procedures and checking and testing.

Manchester, United Kingdom

Responsible for leading and managing a team of up to 150 collectors through team leaders. Overall responsibilities include delivering impairment targets through reviewing performance and setting challenging yet achievable goals. Managing the SLA for incoming calls ensuring the right resource is available at the right time through workflow management. Delivering and embedding change through managing projects and communicating effectively at all levels

Manchester, United Kingdom

Overall responsibilities include managing the operations performance for the Collections department including writing and delivering performance plans, ensuring team leaders complete quality sampling on the telephone collectors and service standards achieved. Leading and managing change in to the business through effective presentations and communications and ensuring obstacles manage and overcome.