Judith Thompson Email and Phone Number

Manage the staff recognition programme which helps improve customer service standards and improve employee engagement and drive improved performance Project manage the new consultants’ development programme and the consultants’ conference Project manage the annual staff awards ceremony Edit and publish the annual employee pocket diary Organise key leadership events throughout the yearDeliver team and individual coaching sessions, as required Project manage the Team ASPH coaching programme which aims to build high performing speciality teams (HPTs) able to drive their own performance, clinical innovation and service improvement through improved team workingLead on the coaching network and online coaching hub, supporting facilitation requirements Administer a series of corporate and directorate meetings and events, such as Improving Patient Experience, Group/staff survey workshops etc. Organise key leadership/listening events throughout the year. Produce brochures, posters and other materials for events, as required

Manage day to day calendar activity for Director of Workforce & ODPrepare and edit presentations for Director of Workforce & ODSupport Integration Director on hospital merger project

Managed day to day office activityOrganised holiday dialysis for patient-clients and their families.Liaised with dialysis units and healthcare workers. Ensured all required medical tests correct and received prior to treatment

Promoted and managed the European PR network through sustaining the continuing success of the European PR programme, reporting directly to VP of Marketing and Customer Services.Delivered strongly acclaimed PR initiatives, stimulating strong competitor recognitionChampioned Europe's needs to develop an autonomous European PR initiative while fulfilling company valuesMaximised press impact and PR activity in Europe – proven, through external evaluation company, to have the greatest share of voice in 3 out of 5 regionsSelected and managed external PR network representing 5 main European regionsIntroduced highly successful PR programmesIn Greece immediately secured higher PR coverage than main competitorImplemented PR programme for new Business unit, winning acclaim from internal executive team Identified and secured high profile speaking opportunities for executive team

Managed organisation and launch of internal and external events. Assigned to writing technical company brochures and editor of employee magazine.Organised highly successful and motivational conferences for up to 500 employeesManaged acclaimed top account events for leading global travel agencies executivesSet up 5 p.a. technical Sabre trade fairs across Europe, addressing individual market needs, while strengthening global Sabre brand Led global re-branding project in Europe – Europe was the only region to fulfil the objective of overnight seamless transitionEdited and produced widely read employee magazine and technical brochuresManaged the successful change from a printed magazine to on-line magazine while increasing readership and cutting the budget by 75%Maximised communication of events via the Intranet to strong praise from employeesHandled negotiation and launched on-line stationery ordering system, applauded by the admin teams as increasing efficiency and saving timeAppointed Supervisor of European customer service desks at subscriber conferencesCo-ordinated PR initiatives across Europe

Supported the special training needs of joint venture customers and global accounts.Consulted with training managers of recognised global travel industry leaders and adapted courses for their needsDeveloped curricula for technical courses Appointed to a critical project in Asia, playing an important role in the industry’s largest travel agency conversion

Promoted within 12 months to lead the Training Department across Europe and continue to develop and extend Sabre training programmes.Managed and controlled the support of a 12 strong teamPinpointed and delivered required training needs of internal and external customersUpdated training materials in conjunction with new software implementations.Co-ordinated and adapted training courses for key customers in Central Europe

Delivered software training to English and Spanish speaking subscribers in UK, Spain and Belgium. Wrote training manuals for Sabre software products

Managed day to day office activity Co-ordinated Membership to the Chamber for both English and Spanish Members

Taught English to all levels and ages of Spanish students from infant school level to business level Wrote and implemented annual curriculumSet-up and taught at children’s summer camp in the Sierra