Was a member of the change management team to help during the change from Saudi Aramco healthcare to Johns Hopkins Healthcare. Served on JCI implementation team. Trained by JCI on tracer methodology.. worked with the EPIC team changing from SAP healthcare bundle to fully functioning electronic patient data management.

Won prestigious salmon award for innovation for development of quality circles

Focused on upskilling and cross training nurses. Developed role of Customer Services cues Facilitator. Held “meet the patient” meetings so all employees could hear instant feedback of patients’ experience during their appointment.

Oversight of care received by Aramco patients being cared for by designated facilities. Developed a unique, multi step discharge planning score to ensure safe discharge for vulnerable patients.