Assists the Sales Department with all sales and marketing activities by performing the following duties. Other duties may be assigned.ESSENTIAL DUTIES AND RESPONSIBILITIES:Assists in proposal writing and presentations, including online and video.Monitors profitability and performance of existing products and services.• Coordinates various marketing fulfillment duties and systems including direct mail packages, letters, catalogs, and other sales literature• Overcomes technical and business objections of prospective customers.• Emphasizes salable features, quotes prices and credit terms.• Coordinates all RFQ and Quotation activities. • Assists all incoming customer sales calls via Telephone, Fax and Email.• Assists in all interfaces with OEM and repair stations principles regarding Day-to-day activities.• Investigates and resolves customer problems with deliveries and discrepancies.• Produces regularly scheduled reports from computer databases.

Analyzed potential system issues, reported these issues to IT and followed them through until resolution. Conducted quality assurance audits within the team to ensure accuracy and consistency. Acted as a primary contact on programs and projects. Worked closely with programmers, product managers and third party vendors to ensure new programs or processes were implemented successfully. • Demonstrated strong communication skills to convey Farmers Insurance programs, processes and policies. • Provided aggressive problem resolution. Researched open defect issues and escalated to Company Directors for problem resolution in a cost effective manner.• Contributed to the successful implementation of programs and products to provide timely and effective results and ensure minimal amount of downtime or delays• Instrumental in reducing the defect error ratio for the department down to the company goal of 2% or less. Audited defects opened by other team members for accuracy, completeness and grammar.• Diligent in identifying state regulatory compliance issues. Notified the applicable State Specialist and escalated the defect in order to ensure timely resolution and minimize the company’s exposure in the case of a state audit.

Trained and audited Personal Lines employees. Participated in agency training. Took part in testing projects for Home Office and reporting the system issues.