Judith Wanzala Email & Phone Number

Nairobi County, Kenya

As a Claims Assistant, I am dedicated to facilitating the seamless processing of insurance claims with precision and efficiency. My role revolves around providing essential support to the clients, ensuring that all their claims are handled with meticulous attention to detail.*Reviewing documentation and relevant requirements pertaining to an insurance claim.*Offering advice to claimants on fundamental aspects of insurance coverage related to their claims.*Ensuring efficient registration of new claims.*Ensuring that claims, appointments, and payments adhere to specified turnaround times, with files being duly updated.

Kisauni, Mombasa, Kenya

▶️ Key Contributions & Results✦ Identifying customer needs and offering financial solutions.✦ Discussing loan proposals with potential customers and followed up to conclusion.✦ Prospecting and marketing all Bank products to prospective clients.✦ Presenting an excellent image of the company by advising the clients accordingly.✦ Carrying out market research and providing customer feedback to our head office team forenhancement to suit the various market segments.✦ Delivering world class customer experience by ensuring quality service delivery for customers within the Bank’s Service Level Agreements.✦ Actively marketing and selling bank products both assets and liabilities.✦ Compiling weekly and monthly reports for the team and escalating to the sales manager.✦ Preparing market activations and relevant budgets for the drives.

Mombasa, Kenya

▶️ Key Contributions & Results✦ Reviewed and revised content for completeness, accuracy and quality, including spelling, grammar, punctuation, consistency of language and syntax.✦ Provided recommendations on structure and composition.✦ Created compelling multimedia content for digital channels including writing for information and interaction content for the web, social media and email.✦ Ensured the reports follow the proper format required by the writing style.✦ Checked grammar (verb–subject agreement, dangling participles, incorrect or unclear use of pronouns, etc.) and punctuation for correctness and consistency.

Kakamega, Kenya

▶️ Areas of Exposure:✦ Solving customer complaints leading to increased customer retention. ✦ Processing underwriting transactions and new business in the system and ensuring completeness and accuracy of data captured. ✦ Preparing and dispatching policy documents, valuation reports and debit notes.✦ Processing quotations for selected products. ✦ Preparing renewal notices and ensuring that they go out on time and following up leading to high retention rate and timely renewal of policies.✦ Providing high quality, competitive and excellent services to customers. ✦ Reviewing applications for insurance and determining whether to accept or not. ✦ Preparing premium reports for all lines of business.

Acii

Bachelor Of Commerce, Insurance And Risk Management