Judith Webb Email & Phone Number

Wilmington, Delaware, United States

Carry and manage up to 15 cases.• Conduct initial intake with client and family/guardian.• Provide home based services (ie. assessment, counseling, crisis intervention, advocacy, and referral) to clients and families.• Establish and maintain therapeutic relationships with clients and families through ongoing engagement strategies.• Provide after hours on-call coverage on a rotating basis.• Testify at court hearings as necessary.

Philadelphia, Pennsylvania

Home Certification Specialist • Assist families with the process of becoming Foster Parents in the Philadelphia and surrounding counties.• Collect various clearances along with identification documents from persons desiring to become foster parents or kinship parents.• Follow-up with families via phone calls, text and emails regarding document retrieval.• Conduct home visits for the safety of the child• Maintain contact with family until the completion of the certification process.• Compose both Introduction and Withdraw letters to families• Maintain spreadsheet regarding initial contact with families and the closing of cases.• Compose 14-15 page family profiles• Maintain upkeep of files on various families on caseload.• Complete various forms within the Foster Care DepartmentCase Manager• Performed a variety of counseling, referral, placement and/or adoptive services for assigned cases within the Philadelphia area• Conducted interviews with individuals requiring agency services including requests for temporary shelter, placement of children or unusual and difficult social service cases; make home visits to families of emotionally disturbed and/or problematic children• Transported children to various appointments or new foster care homes as needed.• Reviewed case record for client's and family's profile, socio-economic history, previous treatment and service experiences, and/or special problems and family history, financial and social problems, individual perspectives and perceptions, attitudes and behavior and other factors• Attended multi-disciplinary group meetings to collaborate on high profile cases.• Contacted professionals and members of community to discuss history of case and service needs.• Conducted visits and inspected direct placements to evaluate progress, and/or problems of client.• Attend court hearings when appropriate and prepare necessary documents for court personnel.

Newark, Delaware

• Responsible for several areas within the Retirement Service Department, including processing daily systematic ACHs and checks• Answered main phone line to assist financial advisors with various questions pertaining to retirement account• Contacted financial advisors by way of phone or email regarding client’s yearly contribution information• Maintained a tracker regarding contributions• Worked on projects as needed including entering data in spreadsheets regarding returned mail of various tax forms• Processed microfiche orders for various departments, including FINRA audits• Processed release of previously stopped checks• Served in leadership on a weekly basis, including monitoring specific queue, and assigning specific ranges for group

Human Services

Hockessin

• Assisted financial advisors with entering clientele data and financial product information into company’s two CRM systems • Mailed correspondence to clients and financial companies• Updated and maintained in-house database (Excel)• Answered incoming calls regarding financial accounts• Performed various office procedures including, faxing, filing and scanning of financial documentation

Malvern, Pa

• Responded promptly and accurately to incoming service related calls concerning mutual fund information pertaining to price, balances, interest rates, statements and tax forms • Processed distributions and contributions of various types of retirement and non- retirement accounts including UTMA, and Trust accounts• Maintained security of accounts by following standard security measures of client’s information.• Updated account information including banking and personal information.• Assisted clients with first time web registration and the resetting of password information.• Transferred clients to specific areas pertaining to their particular such as brokerage 401k, 403B, SEP and Simple IRA accounts.• Mailed clients and businesses forms needed to update accounts.• Listened to clients to identify their needs, and offer appropriate products/services, regarding retirement and non-retirement accounts • Identified and resolved shareholder needs/problems, while determining alternative solutions to solve problems• Prepared forms for other departments for problem resolution.

Daily processed over one hundred pharmaceutical orders by way of emails and faxed• Placed outbound calls regarding verification of orders to medical providers• Assisted veterinarians and distributors with problem solving including reprocessing oforders, expedited shipping and returns• Implemented a paperless system to enhance the efficiency of processing orders.• Collaborated with various in­house departments including credit, billing, and customerservice and credentialing regarding order processing.

Currently Attending, Ma In Human Services And Business Cognate

Human Services, Human Services, General, 3.66