Experienced IT Director with a track record of successfully leading high-performance teams. Skilled in managing critical infrastructure teams and delivering enterprise-level projects. Strong leadership and communication abilities, collaborating effectively with stakeholders to drive product development. Proven expertise in process improvement, mentoring, and problem-solving. Passionate about continuous learning and fostering a growth mindset. Noteworthy projects include implementation of a cognitive chat platform, leveraging event management and AI to automate and improve support services, and establishing and expanding face-to-face support across multiple regions.Graduated from The University of Texas at Austin with a Bachelor’s in Electrical and Computer Engineering in 2010.