Coordinated projects and provided analysis on the intersection of association requirements and association management system development.* Worked with IT upper management and stakeholders to identify risk, mitigation strategies, and ensure system adheres to org strategies and requirements.* Gathered information from stakeholders to produce reports, train organizational staff, and document processes.* Managed a small team to provide UAT and QA testing and evaluate technology projects prior to deployment.Managed application support team.* Effectively delegated and provided direction to support team's handling of the ticket triage and resolution process.* Served as a liaison between organizational staff and development team members on daily systems operation.

Assisted organization with IT systems support for membership issues and enhancements.* Determined accuracy and relevance of data migrated from iMIS database to new SQL database and .NET platform * Collect user information to assess needs, identify problems, and evaluate alternatives* Wrote technical business cases and user acceptance testing flows* Recommend functional enhancements aligned with requirements* Led quality assurance and user acceptance testing* Maintained data support team’s procedures, processes and policies* Prepared statistical reports about membership data for the Board of Directors* Manage and draft in-system help icon text for use by 80,000+ members

Reviewed yoga teacher and school applications to verify individual and school certification.* Effectively communicated complex standards to applicants* Validated applications by reviewing curriculum against designation requirements and standards* Compiled and maintained database information to track yoga school and yoga teacher training, education, and continuing education compliance* Ensured that yoga school faculty meets established training standards

Provided patient and friendly support to organization members and the general public.* Assisted members with their needs and concerns over the phone and via email* Delivered high-quality customer service by working to find appropriate solutions* Coordinated with stakeholders and resources to identify member issues and follow up with a satisfactory and timely resolution* Communicated information about available benefits, policies, and standards

Led a team to provided inspirational and personalized customer experiences while hitting sales targets.* Trained and motivate associates toward goals* Coordinated with vendors regarding stock, customer preferences, and events* Proactively created a positive shopping experience through teaching and collaboration

Provided counseling and supportive services to patients struggling with addiction.* Created individualized treatment plans to help improve patient’s quality of their lives * Completed intakes, discharge planning, initial needs assessments * Maintained charts and documented all counseling services according to regulations * Facilitated group therapy sessions* Referred patients to outside community supportive services

Strengthened families involved in the justice system through home-based and family-focused services.* Completed multi-level family assessments* Developed intervention plans* Linked families with community resources and supports* Taught communication skills

Kept airport operations running smoothly. * Politely processed customer and baggage check-in* Loaded, unloaded, and documented weights of baggage* Operated boarding and de-icing equipment

Led at-risk teens on awe-inspiring wilderness experiences that break them out of their negative routines and unhealthy environments. * Facilitated groups* Demonstrated teaching skills* Listened and articulated ideas* Inspired others to a higher level of motivation* Offered and received open feedback* Worked effectively with people from diverse backgrounds