Judith Ann Carlsen Email & Phone Number

Orlando, Florida Area

Project Manager: Managed corporate initiates for a Major US Bank. Worked with internal and offshore teams. Projects i Included: scheduling and logistics related to data and voice network implementation changes. Technical Skills - SDLC, PMP; Microsoft Office products: Word, Project, PowerPoint, Share Point; Excel; Project; and Outlook. Passionate business professional with strong project management skills including multiple major integration projects and a solid reputation for business analysis for business requirements, defining and planning work and managing teams to ensure delivery are successful completed within scope. Always welcoming new challenges for increased productivity, minimize risks and reduction of structural costs. Skills include being an energetic leader with interpersonal skill that build trust and harmony within teams.

Lake Mary, Florida

Dynamic Business Analyst with formidable project management skills and a solid reputation for “getting the job done” on highly complex Infrastructure projects that often ran simultaneously. Always welcome new challenges for increased productivity and reduction of structural costs and risks. Energetic leader with interpersonal skills that build trust and h. Dynamic Business Manager Analyst with formidable project management skills and a solid reputation for “getting the job done” on highly complex Infrastructure projects that often ran simultaneously. Always welcomed new challenges for increased productivity and reduction of structural costs and risks. Energetic leader with interpersonal skills that build trust and harmony within teams.• Escalated six clients’ project requests for prioritization, activation and successful delivery all projects within six months.• Re-energized existing and newly initiated projects by requesting prioritization of client requests, updated Business Requirements included technical specification for development team to accurately code and successfully deliver changes per clients’ requests.• Oversaw projects from requirements, development, product deliverables and obtained client approval of successful code delivery.• Implemented changes in business requirements definition to include technical specifications that shorten overall delivery time from 12 - 18 months to a six-month window for completion.• Analyzed complex fixed income instruments, built requirements to support business owners’ requests, providing details needed for technical team to successfully deliver clients’ requests.

Orlando, Florida Area

Assessed healthcare business requests, analyzed requested changes, built requirements to support business objectives, providing details needed for technical team to successfully deliver clients’ requests. • Prepared and synchronized with IT and Business partners in the implementation a telecommunications solution to accurately and efficient deliver of recorded messages of Medicare approved statements to reduce handling time. • Guided projects through analysis of business requirements: defining concepts, risks and risk mitigation through final implementations. • Formed and implemented a unique CRM for a ‘high profile client’ transitioning the delivery of retirement healthcare benefits. The exclusive CRM product delivered exclusive retirement informational support for client’s employees. CRM provided resource information and scripting for Connextions staff to provide excellent service in answering questions from client’s employee

Orlando, Florida Area

Analyzed healthcare application enhancements, built requirements for project initiation approval to support business owners’ requests, provided details for technical team to successfully deliver clients’ requests. • Collaborated with Business Units prioritization of project requests and submitted for approval their Top Ten requests.• Updated the priorities in SharePoint for review by IT committee. Presented business requirements and benefits request for approval of work. IT team reviewed for sizing and resource availability. Documented results and next steps for the request and reported back to the Business Units status of their requests. • Collaborated with business owner for more detailed requirements and submitted the request into a Release schedule for implementation. Created user documentation to support the enhancement changes for a successful end user acceptance of the business changes after the code changes were implemented.• Interaction with the business and supporting documentation during the development lifecycle improve end user productivity and client satisfaction.

Maitland, Fl

• Analyzed complex financial network transactions enhancements identified impacts to multiple systems and business partners. i.e. regulatory compliance; transmission analysis; network; database; contractual obligations - both vendor and client contracts and interfaces; notifications and SLA. Built SDLC diagrams, Project Charters, documented business requirements supporting business owners’ requests, which included providing details needed for technical team to successfully deliver changes out to all clients. Identified risks and managed issues and risks for successful project delivery.• Collaborated with compliance leadership in the initiation of compliance projects from the strategic planning, identifying objectives, mapping processes, identifying costs, timelines, and resources to ensure each project would be within: scope, quality, and through the client deliverables on time and within budget.• Successfully delivered PCI - Compliance and Payment Security. • Recognized for ability to manage multiple large infrastructure application software projects and motivate 100+ technical colleague resource teams of varying levels to achieve timely and successful results. Complex multi-million dollar infrastructure software projects were valued over $10 million which resulted in corporate savings of $3 million annually.• Synchronized internal (executive and staff); external project teams located in multiple US locations, off shore resources and integration of out-sourced resources and 3rd party vendors. Mentored colleagues for continued project success.• Prepared and maintained Business Continuity process and implemented details into the corporate wide Business Continuity application.• Managed projects using PMI / PMBOK processes. Proficient in SDLC methodology and PMI – PMBOK for managing projects. Expert skill level: MS Project, Excel, Access, PowerPoint, SharePoint, MS Word and Visio.

Maitland, Fl

• Directed multiple teams Managed Association compliance projects, for MasterCard, Visa, PLUS, Cirrus, Pulse and other network associations. • Consistently and successfully delivered as lead project manager multiple highly-complex and multi-faceted “Associations" mandated changes.• Worked directly with business team to define project requirements to identify necessary changes that would be required for ‘our’ systems to comply with the various ‘associations’ mandates and to minimally impact our clients. Also reviewed 'associations' that could be additional enhancements that we would like to offer our clients.• Project teams were located in multiple locations. • Project changes impacted multiple applications and IT platforms. • Development teams including batch/online debit teams.

Maitland, Fl

• As a lead Project Manager for the several migration/consolidation projects, I managed eighteen projects that impacted multiple infrastructure projects. These projects were driven by a need to reduce the expense of duplicate applications and to add functionality not available on the previous host system.• These Infrastructure projects rolled up to master project plans. I created a MS Project template plans and based on the successful use of the ‘template’ it was used as the model for other project managers to use in all projects going forward.• Worked hand in hand with the OPM to deliver and execute plans, designs, testing and implement user delivery and support of the migration process.• Managed 100+ technical team resources.• These complex multi-million dollar infrastructure software projects were valued over $10 million which resulted in corporate savings of $3 million annually. • Liaison between all stakeholders, business owners, SME and IT development with status and impacts.

Maitland, Fl

Synchronized delivery within the Infrastructure platform changes in migration of Debit/ATM/POS network development with business as usual clients’ project requests. Application projects included coordinating client requests with multifaceted corporate initiatives.• Successful delivery: cross-platform migrations; ATM – add/updates/moves/ delete; new business Network clients.• Successful decommissioning platform - software and hardware after completion of client migrations.

Orlando, Fl

• Created technical product /client documentation included with the deployment of new application. • Created Installation Manual, Office Manger’s Guide and User Avatar Manuals for a new product release.• Reviewed and updated QA documentation with illustrations for accuracy, completeness and consistency

Maitland, Fl

QA Specialist II for First Data (HONOR) January 1998 – December 1999• Worked directly with business users and application developers to confirm comprehensive application of business/system project requirements.• Support requirements by analyzing and preparing comprehensive test scripts designed that would include positive and negative testing .• Identified, analyzed and documented technical application issues during SDLC project cycle. • Validated application program functions, output, online screen and content to insure good business flow. • Scripted test plans, scenarios, validation scripts and procedures to ensure comprehensive validation of application code changes prior to implementation into production. • Client scripts were also created to confirm and validate success in the production environment. • Documented software defects and reported defects to software developers to ensure successful delivery of applications and business processes. • Applications ran on Tandem, IBM and included web applications. POS Trainer for Walt Disney World December 1995 – December 1997• Onsite support for roll-out of POS systems for quick food service and full service restaurants. • Key role in resolving server bank out issues and end of day financial reporting. • Provided user support and ‘debugged’ database issues to correct financial reporting issue and updated Point of Sale system for each location. • Developed user documentation and support tools used for training and support for deployment of new POS systems.• Identified and mentored additional staff to support future roll-out projects.• Applications ran on an OS operating system.

Greater Orlando

Notes from earlier contract work:• Training, conversion support for PC-based (Food,of business activities and automation of financial details.• Training and on sight support for conversion from mainframe applications to desktop PC's

Ba, Business Administration / Economics

Education record

Activities and Societies: Freshman class secretary