Judith "Beth" Knowles Email & Phone Number

St. Augustine, Fl, Us

United States

Washington Dc

Jacksonville, Florida And Daytona, Florida

North And South Florida

Promoted to direct operations of the North and South Florida area for 5 hospice programs with a census of 600+ patients. Accountabilities encompassed operations, business development, strategic planning, marketing, public relations, staff development, human resource functions, budget, and fiscal results. Managed an administrative and clinical staff of 200 and a budget in excess of $50M. ✓ Exceeded budgeted goals each year during tenure by an average of 116%.✓ Coordinated the activities of the agencies to assure that all patient services were delivered in a safe, efficient and therapeutically effective manner in accordance with established quality standards, and applicable state and federal regulations. ✓ Shaped company-wide policies and practices consistent with company values. Created and promoted an uncompromising ethical culture, and used company values and ethical guidelines to drive business decisions.✓ Provided team members with leadership and training support, as well as, professional and personal development and advancement opportunities consistent with their career goals, abilities and accomplishments.✓ Chosen as a member of the Chairman’s Leadership Counsel to share and institute best practices company-wide.✓ Championed the preparation process and successfully acquired CHAP accreditation, 2014.

Atlanta, Ga

Initially hired in Miami as an Executive Director and 6 months later chosen for the Specialist role to provide operational business consulting to multiple locations across the country with emphasis on turning around distressed operations. Provided operational assessments and management assistance in areas including sales, management, marketing, training, operational support, brand compliance, human resource functions/issues, ensuring profitability and fiscal results. Reported directly to the Regional Vice President.✓ Traveled to various locations during periods of transition and worked directly with management to achieve outstanding performance and results. Assessed business of existing locations, identified needs and built custom solutions to accelerate their business.✓ Selected to serve as the Interim Area Vice President of Operations for 6 months in Atlanta managing 9 offices. ✓ Assisted the company in closing multiple inpatient facilities as part of a company restructuring initiative. ✓ Worked closely with management staff to initiate change management initiatives and implement/execute strategic planning.✓ Provided recommendations and resources to correct deficiencies and took immediate action to correct underperforming areas.

Fort Lauderdale, Fl

Directed the overall operations of the region including 6 Medicare Certified agencies on the East and West Coast of Florida with a census of 1000+ patients. Accountabilities encompassed operations, business development, strategic planning, marketing, public relations, staff development, human resource functions, budget, and fiscal results. Reported directly to the COO and managed a budget in excess of $22M. Oversaw agency managers, as well as an Area Director of Rehab and an Area Coordinator of Quality Outcomes. ✓ Took over distressed operations in Fort Myers and Naples with fiscal results in the red. Generated profits of 20%+ in both facilities. 4 offices in the region achieved HomeCare Elite in 2009 and 2010 and 2 offices were in the top 100 in the country.✓ Coordinated the activities of the agencies to assure that all patient services were delivered in a safe, efficient and therapeutically effective manner in accordance with established quality standards, and applicable state and federal regulations. ✓ Worked collaboratively with the Board of Directors and other Executive staff of Senior Home Care to develop operational plans.✓ Developed and implemented regional objectives, strategies and initiatives for client census and revenue growth. ✓ Worked across diverse, cross functional teams to leverage and share best practices. ✓ Oversaw quality improvement to assess the overall agency program. Reviewed and evaluated existing policies and procedures.✓ Consistently met/exceeded financial goals by growing census, controlling direct costs, and positively impacting the bottom line.

Hired by this Medicare Certified agency serving a network of hospitals to supervise, plan, direct and control all aspects of agency operations for Dade, Broward and Palm Beach. Areas of accountability included marketing, business development, finance/budgets, staff recruitment/development, policy/procedure development, maximizing resources and controlling costs. ✓ Exceeded budgetary goals for FY 2002 by $300,000. Initiated and developed contracts with new managed care and insurance providers resulting in an immediate impact on revenue and volume growth. ✓ Increased referrals from Tenet facilities within Dade, Broward and Palm Beach County area by an average 48%. ✓ Achieved highest departmental employee satisfaction scores for 2001, Parkway Regional Hospital. ✓ Met with Chief Executive Officers of hospitals monthly to strengthen relationships and expand business within Tenet system.✓ Implemented performance improvement plans consistent with Target 100 initiatives.

Fort Lauderdale, Fl

Proactively recruited to initiate start-up efforts for the private duty division of this home health care company. Directed agency operations encompassing administration, business development initiatives, staff management and budget administration. ✓ Integral part of the continual proactive efforts of Quality Improvement for patient care.✓ Designed, developed and implemented all standard operating procedures for this unit.✓ Oversaw all regulatory compliance functions in start-up phases and integral role in achieving a score of 99 in JCAHO accreditation.

Sunrise, Fl

Oversaw all aspects of Dade and Broward county homecare operations. Provided overall management and supervised business development and daily operations of multi-site homecare agencies. Responsibilities encompassed two facilities generating revenues in excess of $3.5M including Sunrise location, a Medicare Certified agency and Miami location, a Medicaid Certified homecare agency. ✓ Engineered all phases of startup operations for Broward office, February 1993. Developed both private and Medicare business lines to realize significant growth within the first two years of operation to over 2000 visits per month and 2000 hours per week.✓ Developed both homecare offices to be awarded JCAHO accreditation with commendation in 1996.✓ Spearheaded the complete re-organization and re-engineering of operations for multi-site offices.✓ Designed and implemented financial plan decreasing operating costs and preparing company for IPS/PPS/Managed Care.

Bachelor Of Professional Studies, Business Administration

Associate Of Science Degree (A.S.), Registered Nursing/Registered Nurse