Responsible for the full Liberty suite of products, including product development, product roadmap and delivery. Management of the Liberty team including developers, Business Analysts and Quality Assurance.

Management of a team of 10 Business and Quality Assurance Analysts across banking and product teams.Resource management and capacity planning for all banking and product team analysts and product developers.Responsible for implementations of software from initial contract/sales through to staff training.Responsible for product roadmap, new product initiatives and release management.

BA/PM lead for Application work stream. Responsible for:- Day to day management of BA/PM's across the project. - Duties included onboarding and training of new and existing BA's- Ensuring consistency and quality of documentation.- Ensuring completion of activities against schedule.- Issue and risk management.- Weekly status reporting across all workstreams.BA/PM for Loans application workstream. Responsible for:- Production and management of workstream… Show more BA/PM lead for Application work stream. Responsible for:- Day to day management of BA/PM's across the project. - Duties included onboarding and training of new and existing BA's- Ensuring consistency and quality of documentation.- Ensuring completion of activities against schedule.- Issue and risk management.- Weekly status reporting across all workstreams.BA/PM for Loans application workstream. Responsible for:- Production and management of workstream project schedule.- Managing team and monitoring work activities.- Gathering all business requirements relating to retail and business lending through various means such as workshops, meetings, questionairres.- Weekly status reporting.- Issue and risk management.- Liaison with testing, data migration and other application workstreams Deliverable's included:- Over 100 Event process Chain models,- Business Requirement Documentation for lending related system gaps.- Data Migration mapping.- Product and parameter set up. Show less

Lead Business Analyst on large projects including, - Introduction of new FSA legislation for the Banking Conduct of Business (BCOB). - Introduction of a new Lettings subsiduary company.- Introduction of a new Car and Travel Insurance proposition, which resulted in an in-house built .NET application system.- Introduction of a new Personal Loans proposition.Responsible for the implementation of small business enhancements both system and process, this involved:-… Show more Lead Business Analyst on large projects including, - Introduction of new FSA legislation for the Banking Conduct of Business (BCOB). - Introduction of a new Lettings subsiduary company.- Introduction of a new Car and Travel Insurance proposition, which resulted in an in-house built .NET application system.- Introduction of a new Personal Loans proposition.Responsible for the implementation of small business enhancements both system and process, this involved:- Liaising with IT and business users to develop an implementation schedule.- Running update meetings to ensure progress against schedule.- Resolution of slippages.- Ensuring testing of changes and resolution of issues.- Developing and delivering training and communications appropriate to the change being made.- Ensuring sign off of all documentation and testing by project team members.Part time secondment to Nationwide Building Society to provide pre-project analysis for a potential project. This involved gathering and presenting a large amount of data in order to assess the viability of this project before inception and propose an appropriate time line.Secondment to Merger integration project with Nationwide Building Society. Mainly responsible for system access requirements using a citrix solution across 4 separate institutions, setting up new users, reconciling user numbers and license requirements.Training and mentoring of Business Analysts within the team, assessing requirements for quality and ensuring delivery of work within agreed service levels.Assisted with the design, development and implementation of a new change management process and methodology and supporting documentation. Show less

- Liaising with business units.- Planning and Executing business process workshops.- Documentation including: - cross funtional process flows - detailed business requirements & specifications - business cases - test plans - RAID logs - Training Material- Responsible for the gathering & documenting of business requirements for an RFP to source a new banking system. Assisted with the evaluations and scoring of responses.- Lead… Show more - Liaising with business units.- Planning and Executing business process workshops.- Documentation including: - cross funtional process flows - detailed business requirements & specifications - business cases - test plans - RAID logs - Training Material- Responsible for the gathering & documenting of business requirements for an RFP to source a new banking system. Assisted with the evaluations and scoring of responses.- Lead business analyst on the implementation of a mortgage brokerage subsiduary company including the sourcing of appropriate systems software and technology (i.e. Full blown Mortgage Brokerage System, Lead Generation Diary & Telephone System).- Business Analyst & Assistant Project Manager on the introduction of a new home insurance proposition. Worked with third party company & contractors to create a .NET based insurance sales system.- Lead Business Analyst to all enhancements to iWealthview Banking System.- Business Analyst on all Financial Services Authority (FSA) Legislation including Mortgage Conduct of Business (MCOB) and Insurance Conduct of Business (ICOB) Show less

Part of the Mortgage Task Force Team following the implementation of iWealthview Banking System.Responsibilities Included: - Working with system users and developers to establish requirements and solutions for major areas of the system including monthly and annual statements, fee capitalization, arrears management system, arrears statements. - Documenting business specifications & test plans - Unit Testing (Integrity error checking, SQL scripts) - User Acceptance… Show more Part of the Mortgage Task Force Team following the implementation of iWealthview Banking System.Responsibilities Included: - Working with system users and developers to establish requirements and solutions for major areas of the system including monthly and annual statements, fee capitalization, arrears management system, arrears statements. - Documenting business specifications & test plans - Unit Testing (Integrity error checking, SQL scripts) - User Acceptance Testing - Collating results, reporting errors, issue resolution - Regression Testing - Testing Exit Reporting - Data Conversion Testing - Building Test Databases & Scenario's - General Ledger Balancing & Testing - Online Banking Testing - Testing Passbook Printing Show less

Responsible for all project work and training undertaken in the mortgage services area.Responsible for reviewing and updating of all department processes and working documents.Design and Delivery of all training to staff of new systems and changes in working practices.Successfully implemented and ran a new banking function responsible for cheque's in & out, mortgage redemptions and suspense balancing.

Duties centered around people management and development.Identifying training needs, monitoring progress, motivating and appraising staff.Delegation of work according to individual skills whilst ensuring service level agreements were met.

- Processing new mortgage and further advance applications.- Administration of existing mortgage and insurance accounts.- Training of new staff- Reviewing, Modifying and Documenting department procedures