******Connect with me @ chapplejudith@aol.com*********__________________________________________________Goal-oriented executive with over 20 years experience in customer service, Call Center Management, Mortgage Banking (Servicing) and Retail Banking. Highly Customer-Focused leader with the ability to pinpoint business needs and deliver innovative solutions. Persuasive and influential with strong presentation skills. Known for ability to step in and get results. Specialties include maximizing both the qualitative and quantitative goalsOpen, honest and respected manager who leads by example and is effective at motivating teams to achieve outstanding results. Demonstrated commitment to efficiency and productivity that carries throughout the entire organization. Driven leader with passion for excellence.Specialties: Providing feedback and interacting with employees in a positive, effective manner, Positive, team-building skills, Providing candid and constructive performance feedback, Inspiring & Motivating, Entrepreneurial Spirit, Consensus & Loyalty Builder, all Human Resource tasks for the team, such as time reporting, performance reviews, performance management, needs assessment, adult training and development and branding.