Spearheaded leadership development courses spanning all levels of youth ministry.Increased youth leadership summit participation 25% by optimizing marketing and instruction delivery.§ Collaborated closely with Training Director to develop new training resources for youth leaders.§ Received Pathfinder Instructor’s Award and Pathfinder Leadership Award.

Facilitated coursework spanning Social Studies, Science, Language Arts, Mathematics, and Bible for 3rd to 8th grade students in both face-to-face and virtual learning environments.§ Bolstered academic performance 25% by developing and implementing optimized learning materials to enable critical thinking, strategic planning, idea sharing, and action-taking.§ Improved student attendance 20% by introducing innovative and compelling teaching methods.§ Achieved 100% pass rate by creating individualized lesson plans to support both face-to-face and virtual learning for a diverse group of students.§ Enabled 25% of 8th grade students to be accepted into high school honors programs and AP courses.

Managed a team of 350 nurses, therapists, and office staff, ensuring quality control and Agency on Healthcare Administration (AHCA) compliance. Increased new patient registration 30% by increasing repeat and referral clients. Reduced turnover 20% by improving training and career development opportunities. Decreased patient and family member complaints by 97%. Developed and implemented robust corrective action plans to remediate any Federal/State audit findings. Facilitated training to ensure regulatory compliance and patient satisfaction.

Directed all facets of operations, including human resources, business development, accounting, finance, regulatory compliance, and customer service. Recruited, interviewed, trained, developed, coached, and mentored a team of 15 clinical and office staff. Increased revenue 100% by optimizing marketing, quality control, and customer service. Improved customer satisfaction 95%.

Analyzed and investigated Personal Injury claims. Determined eligibility or denial according to client’s insurance policy and company’s guidelines. Communicated with claimants and/or attorneys regarding claimants treatment and settlement. Trained and monitored work of Adjuster assistants for payments to various organizations.