CX and employees' experience- Employees' experience strategy and roll-out- Communication consulting: putting the internal culture and communications at the CX service- CX audit- Measurement and self-assessment tools implementation- VOC programs implementation- Pedagogical engineering, training facilitation ("Fundamentals" "Voice of the Customer")Communications- Content strategy- Driving comms for CX Lab

- Design and courses facilitation for communication professionals: communication plan, interactive internal communication, communication performance's measurement, the secrets of a good article.- Internal communications audit and listening strategies implementation- Advice and editorial support

Sage Group PLC is a global software company with more than 6 Million customers and 12,700 employees. Sage Enterprise Market Europe is a new business unit operating in France, Germany, Poland, Portugal, Spain and UKI. As Internal Communications Manager, my role is focused on:- Creating and implementing the internal communications and change plan in a new organization (from a separate countries to a European business). The plan was built around 3 topics: customers and customers experience, strategy and performance, people. I have designed and driven customers’ communications as well as performance communications.- Developing and implementing leaders and managers’ programmes. Objective: enable, equip and support senior leaders, leaders and managers so they fully play their role in business transformation. The programmes were co-created with leaders and managers. They were deployed via workshops, dedicated online conferences, best practice sessions, newsletter and online communities’ management. I worked both on content and logistics.- Managing information : identification of multicultural correspondents, change ambassadors and digital transformation champions and network facilitation. To make it happen: - I shaped Leaders Roadshows - I trained leaders and people on ESN, developed and managed communities. - I managed a pan-European fortnightly newsletter to 1,200 employees- Driving internal communications on specific business projects: - Product communications. Main achievement: Sage X3 version 7 worldwide launch. - “Customer Migration Journey” communications. Project purpose was to support customers moving between products (internally migrating from one segment to another). - Customer experience communications.- Measuring and tracking our success through surveys, random calls, focus groups.

1. Creating internal communications department. Building foundations- Launching French People Survey, with Ipsos. Objective: understand people’s mood, and what was expected from internal communications.- Creating and driving off and online editorial tools (magazine and newsletter, intranet portal, online TV show, internal YouTube)- Implementing in France the first Enterprise Social Network, under group’s umbrella.- Measuring and looking for feedback: medias impact, satisfaction, effectiveness, and repositioning if needed.2. Internal Communications development. - Formulating a 3 year internal communications strategy. Objective: unite all Sage employees around one single brand, Sage, and turn them into ambassadors.- It was delivered through Senior management and Business Unit leaders advice, induction programme, “have a breakfast with the President” event, top management seminars, “Sage it together” conventions, Sage Day…3. I have also been working to inlay internal communications in strategic projects such as Customer Experience and Employer Brand, built and implemented dedicated plans

PPA trains future managers specialized in marketing, web and multimedia, HR into two cycles, Bachelor and Master. I taught internal communications to HR & Communication MBA students. A powerful experience.

The agency I was working for focused on internal communications and management. In my roles as consultant and then account manager I- led communications audits, focusing on communications relevance and performance- created, organized and drive induction programmes - drive internal information tools.- Shaped Internal communications teams professionalization and training.My customers included big French companies such as Lafarge, Renault, SNCF, Total...