Judith (Jude) Harris Ba(Hons) Email & Phone Number

• Telephone based Client Care Advisor, working in a professional, fast paced, complex and challenging global art market on the International Switchboard and IT Help Desk. Responsibilities include the provision of high.
• Resourceful nature, well-developed communication and problem solving skills with ability to demonstrate a calm, gracious demeanour ensure complex customer queries are resolved within SLA of 24 hours or less
• Effective questioning and listening skills to troubleshoot, ability to navigate through websites and relay instructions in a clear and precise manner to clients experiencing difficulties such as logging on to bid in.
• Consistently achieved set criteria to hit team targets and objectives with a call abandonment rate of less than 3%, average call handling time for simple transfers less than 43 seconds, phone service level of 95% in 15.
• Resilient, friendly, yet assertive, able to put clients at ease and get them to open up to gain commitment and able to quickly identify relevant options to address problems and propose solutions based on a logical.

New York Business Park Silverlink Newcastle Upon Tyne

• Key member of The Business Sales Team and first point of contact for customers and internal departments supported Business Sales Manager and Account Team of 8 in their daily tasks/duties. Provided professional support.
• Named Sales Support of the Year, exceeded expectation, consistently delivered outstanding support and exceptional customer service to ensure a positive customer experience
• Won Exceptional Performance Award, demonstrated personal commitment, took over the responsibility of strategic accounts, focused energy on goals and objectives to overcome obstacles, sold complex, bespoke solutions.
• Achieved half year target in first quarter of year, brought in £460k of revenue with a contract value of £1.84M adding uplift to the overall annual team target of £18.7M
• High-lighted gap in process, working with peers, identified customer contract end of life date, created resign register and contact strategy, re-contract customers, identified new areas for potential growth, used.
• Assisted in re-contracting largest customer account in North East Region, contract value £2.4M

Advanced Diploma/Ba (Hons), Primary Education - National Curriculum Requirements And Approaches To Teaching And Learning

Diped/Ba(Hons), Graphic Design/Sociology/Philosophy/Physical Education