Responsible for: First line of communication for all incoming IT troubleshooting calls to assist end users. Setup AWRDS accounts for Users and Modifications, setup LAN accounts for Users providing all training and paperwork, FEDLOG updates monthly on all Stand-alone Toughbooks and update phone database as required as well as updates to Timekeeper Database for payroll processing. Collect and input data into various databases, analyses data and prepares the following recurring reports: USR – NETUSR (DRRS-A System), Monthly Warfighter Report and Monthly USR Validation Report. Input 2406 (Maintenance/Supply) data into AWRDS Database for RIDB and individual UIC 2406’s, use custom queries and reports as needed (EOH, Ship, 2406 and UIC information), and other special reports/projects as requested by ASC, ASLAC or Honeywell Staff.Provide custom charts and statistical data accumulated from a variety of databases and/or sources, using logistical and maintenance knowledge and provide direct support to Shipboard Section via Process, track for Action and possible parts requisitioning, and report when complete all Urgent MWO’s, SOUM’s, GPM’s, etc.

Work with all personnel to update Database for the deployment team.

Completed operator training for lift to pull parts for Shop locations, place & pull parts from inventory and update Admin Database for Storage. Update AWRDS for inventory.

Responsible for: First line of communication for all incoming help desk calls to assist end users or place trouble tickets in tracking systemAnswer user inquiries regarding computer software or hardware operation to resolve problemsEnter commands and observe system functioning to verify correct operations and detect errorsSet up equipment for employee use, performing or ensuring proper installation of cables, and appropriate softwareInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specificationsMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activitiesRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportRefer major hardware or software problems or defective products to vendors or technicians for serviceTrain users in the proper use of hardware or softwareTrouble Ticket status checks with both internal and external customersPerform password resets as requiredWork independently to solve problems quickly and completelyConduct monthly checks on fire extinguishers & vehicle reportsConfer with staff, users, and management to establish requirements for new systems or modificationsRequest Information Technology (IT) equipment quotes thru Army regulated Computer Hardware Enterprise Software and Solutions (CHESS ) and prepare necessary paperwork for IT equipment purchasesPerform administrative duties for personnel records & shipment of FedEx packagesPerform tasks of downloading of pictures to disks & media duplication as requestedPrepare and turn in Defense Reutilization and Marketing Office (DRMO) obsolete & unserviceable equipment

Responsible for: Answering & handling telephone calls with exceptional customer service assisting customers with all necessary insurance needs Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computersWriting and servicing property and casualty / life and health policiesCertified bank representative for loans and deposit productsResponsible for preparing and taking of bank depositsTroubleshoot & assist co-workers with Personal Computer (PC) related software & hardware problemsResponsible for the installation of PC and printer equipment

Responsible for: Office management and employee supervisionOperate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computersAnswer telephones, direct calls and take messagesMaintain and update filing, inventory, mailing and database systems, either manually or using a computerCommunicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders, and address complaintsType, format, proofread and edit correspondence and other documents, using computers or typewritersReview files, records and other documents to obtain information to respond to requestsResponsible for preparing and taking of bank depositsWriting and servicing auto, homeowner, mobile home and motorcycle policies

Responsible for: Answering & handling telephone calls with exceptional customer service to assist customers with all necessary insurance needs and supervising & training of new employees.Use computers for various applications, such as database management or word processingAnswer telephones and give information to callers, take messages, or transfer calls to appropriate individualsCreate, maintain, and enter information into databasesSet up and manage paper and electronic filing systems, recording information, updating paperwork or maintaining documents, such as correspondence and other materialOperate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctionsGreet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needsComplete forms in accordance with company proceduresOpen, sort, route incoming mail, answer correspondence and prepare outgoing mailResponsible for preparing and taking of bank depositsTroubleshoot & assist co-workers with (PC) related software & hardware problemsResponsible for the installation of PC and printer equipment

Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipmentMonitor systems for equipment failure or errors in performanceRespond to program error messages by finding and correcting problems or terminating the programNotify supervisor or computer maintenance technicians of equipment malfunctionsAnswer telephone calls to assist computer users encountering problemsRecord information such as computer operating time, problems that occurred, and actions taken