Also June 2013 - January 2014Manage a variety of discrete projects for this successful business including: launch an e-newsletter marketing program, create and distribute e-newsletters using MailChimp, introduce new chart of accounts and complete 2013 accounting using Quickbooks Pro, document all company processes and procedures. Participate in strategy and curriculum development for the School of Professional Home Inspection.

Manage most areas of operations, internal administration, and HR for a small start-up. With the CEO: create and document hr guidelines, operational standards, financial forecasts and other strategic documents. Manage HR, new employee on-boarding, payroll, and other administrative duties for Boldman Creative Solutions, LLC. BCS is a fully-owned subsidiary of BCG focused on staffing solutions for game developers seeking artists.

Responsible for all aspects of grant management and program administration for contracts administered by the Puget Sound Industrial Excellence Center. Oversee instructors and support staff as assigned. Manage program activities, including definition of program goals and outcomes. Document new program criteria by following applicable federal, state and college guidelines, policies and procedures. Perform periodic program assessments and audits to evaluate program outcomes. Develop and deliver program information to diverse audiences.

Created and managed 24/7 customer care and service dispatch center for North American division of an international manufacturer of commercial superautomatic espresso machines. Responsible for all aspects of call center management as well as invoice administration, preventive/scheduled maintenance programs, machine installations, reactive service dispatch, and warranty administration. Managed staff of nineteen regular and contract employees.

Managed policies and procedures documentation and internal communications for the Enterprise Customer Care (telephone and online banking) division. Determined appropriate content and strategy for the online manual used by over 3000 customer care representatives. Managed team of 10 technical writers and edited their work.

Oversaw most aspects of company operations including: exploring new product offerings, identifying new market opportunities, creating and implementing marketing programs, HR and employee relations, procuring all non-coffee inventory items, vendor relations and AP, customer relations and AR.

Managed all aspects of monthly in-store promotional campaigns for 120 game stores. With members of retail marketing and buying teams, developed monthly promotional campaigns. Created and maintained rolling promotional calendar. Coordinated production of all in-store signage, coupons, and other printed material. Created weekly communication to stores explaining products, promotions, and operational information. Created and wrote a monthly consumer-oriented newsletter. Worked with vendors/manufacturers to create promotions for specific games and game lines.

Assistant Brand Manager, House Brands: Oct. 1998 - May 1999Brand manager for twelve games and game lines. Managed relationships with owners of intellectual properties for licensed games. Worked with the Sales and Retail teams to find new markets for existing games. Worked with R & D, Sales, and Retail teams to determine which new games should be developed and brought to market. Created no-cost/low-cost methods to increase sales of existing games.Assistant Brand Manager, Magic: The Gathering: March 1998 - Oct. 1998Responsible for all aspects of the project management for the development of new edition of the Magic: The Gathering base card game. Created and maintained product development schedule. Ran cross-functional product development team meetings with representatives from Research & Development, Editing, Marketing Communications, Sales, and International departments.Marketing Program Manager: June 1996 - March 1998Managed day-to-day operations of Arena (a store-based national league for Magic: The Gathering). Developed successful strategies to increase number of participating stores, store retention, and number of active players. Worked with internal International Marketing department and overseas strategic partners to customize league program for international markets. Created and managed budget.Marketing Program Coordinator: Oct. 1995 - June 1996(Long-term contract position through Parker Personnel Services.) Worked on development and testing of new store-based league for Magic: The Gathering

Performed trust accounting and administration for qualified retirement plans.