Judith Hunter Email & Phone Number

Cramlington, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

Effective leadership of Apprenticeship provision. Managing and supporting a large delivery team, ensuring targets are met, monitored and delivered to meet quality targets and financial forecasts. Development of long term relationships with employers, awarding and funding bodies in order to deliver a high quality, responsive curriculum portfolio including Business, Management, Customer Service, Retail, Sales, Health & Social Care, Childcare, Dental, Cleaning, Supporting Teaching & Learning, Youth Work and a range of Construction qualifications. Ensuring excellence in assessment practice and delivery targets to meet and exceed business plans.

Managing, motivating and monitoring team performance in line with internal policies and contractual requirements. Responsible for day to day management of three SFA/ESF Contracts, totalling £1.3 million. Delivering budgeted profit and performance. Producing weekly/monthly/annual forecasting. Utilising resources appropriately and monitoring costs and expenses. Liaising with employers and internal Employer Solutions Team. Day to day management of delivery team comprising administrators, assessors, tutors and verifiers. Actively promoting development to individuals and teams to empower people and maximise performance. Undertaking caseload reviews and coaching individuals appropriately, including delivering or facilitating staff development. Identifying and resolving problems in a timely manner using any learning from evaluation to inform continuous improvement. Using business intelligence to determine and manage performance against delivery plans reviewing, amending and agreeing actions required to achieve targets. Ensuring sufficient and appropriate quality sampling and recording across the programme offer. Agreeing standardisation needs and identified verification actions. Managing and maximising assessor performance, caseload and pipeline For the first three months of my time at Working Links, I carried out the role of Assessor/Internal Verifier- predominantly to deliver Customer Service, Business & Administration, Team Leader, Management and Information, Advice & Guidance. Quality audits of assessor decisions, assessor workbased observations, candidate interviews

Initially employed to deliver industry specific debt management training across all Divisions of the Company, culminating in a 2 hour examination. In the latter 3 months I developed and delivered a range of targeted training to Store Managers and Deputy Managers including Performance Management, Recruitment Techniques and Discipline and Counselling, as well as carrying out the role of Selection Centre Co-ordinator to recruit new Managers in Training into the company

Lecturer of administration, business/general office procedures, word processing, typewriting, shorthand and business communications including a pastoral role as a Personal Course Tutor. Over the years, this role took on more dimensions, including IV/teaching on the Certificate in Personnel Practice course a range of Management and Call Centre Courses. Team Leader - Management, support and development of a team of full and part-time Lecturers and assessors. Timetabling of full and part-time courses. Maintenance of budgetary statistics. Identifying and forecasting of new provision. Recruitment and selection of staff. Liaison with employers to develop bespoke provision. Preparation for OFSTED/internal inspections.ESF Co-Financing Contract Manager - Setting up of all paperwork, documentation, budgetary spreadsheets and other associated documentation, including marketing materials. Awarded “Best Practice” by LSC Auditors for record keeping systems and procedures. Recruitment/ selection/managment of Assessorsand caseload. Monthly profiling and returns to the LSC. Budgetary control. Setting up and chairing a Steering Group . Sales and marketing to local employers.Peripatetic Workplace Assessor - Delivery of National Vocational Qualifications in the workplace. Portfolio included Customer Service; Retail; Team Leader/Management; Business & Administration; Heritage; Contact Centre; SalesInternal Verifier (Quality Auditor) -Responsible for a team of assessors, ensuring their ongoing competencies, maintenance of their CPD, continual assessment of performance, quality checks of assessment decisions to ensure compliance to National Standards, and interviewing of individual candidates. Organising regular meetings to standardise assessment practices and to benchmark good practice, this was quantified by having Direct Claims Status for all qualifications. Close liaison with Awarding Body/External Verifiers, including accreditation of new provision.

Personal Assistant to Director of Midwifery.

Ba (Hons), Fe & Training - 2:1

Cert Ed, Fe & Training

A1/V1, Assessor & Verifier Awards