Judy Klein Email & Phone Number

United States

Arlington Heights, Illinois, United States

• Developed, managed, and updated documents and spreadsheets for support teams daily, weekly, and monthly using Excel and company specific databases.
• Was responsible for all team training.
• Coordinated several customer-service functions for team building and general appreciation for team members resulting in a recognition as being the “heart of the team” from management.
• Leader Coordinator for implementation of new building telephone system. Team lead for all meetings, negotiations and then the implementation and training for the new system.
• Worked with all levels of management as the lead financial analyst for all sales and installation costs for all new customers' orders.
• Created process flows for new product from sale to completion. Also created all internal processes and flows for all contracted team members.

Arlington Heights, Illinois, United States

• Was accountable for simultaneously coordinating up to 300 of Shoretel, Cisco AVVID IP Telephony and nationwide transactional network solutions including scheduling field resources, scope of work review, bill of.
• Coordinated and managed project deliverables and objectives between the customer, account teams, managers, and customer purchased project managers from contract to closure.
• In Feb 2017 was tasked with a small team to develop, create and implement a new team with new functions, roles and responsibilities. This team was created and started on April 1, 2017.
• Managed a team of 10 Technical Design Contractors and Employees for the new team.
• Was lead escalation manager, process development team, management review contact.

Hoffman Estates, Illinois, United States

• Promotion to assist with company division reorganization.
• Assisted with all organization, spreadsheets, cross-referencing of all affected teams and employees.
• Conducted vice presidential/upper management presentations.
• Managed all company equipment distribution, collection and reassignment.

Chicago, Illinois, United States

• Buyer/Planner of equipment for customer orders of new telephone systems.
• Worked with vendors on pricing and shipping on all orders.
• Managed equipment in depots in the 5 state region that I was assigned to have equipment available for all managed service customers.
• Worked with systems to ensure correct quantities available to maintain customer's requirements.

Bachelor'S Degree, Legal Administration

Bachelor'S Degree, Legal Administration

Activities and Societies: Student Counsel for 2 years.