Judy Klein Email & Phone Number

United States

Arlington Heights, Illinois, United States

• Developed, managed, and updated documents and spreadsheets for support teams daily, weekly, and monthly using Excel and company specific databases.• Was responsible for all team training.• Coordinated several customer-service functions for team building and general appreciation for team members resulting in a recognition as being the “heart of the team” from management.• Leader Coordinator for implementation of new building telephone system. Team lead for all meetings, negotiations and then the implementation and training for the new system.• Worked with all levels of management as the lead financial analyst for all sales and installation costs for all new customers' orders.• Created process flows for new product from sale to completion. Also created all internal processes and flows for all contracted team members.

Arlington Heights, Illinois, United States

• Was accountable for simultaneously coordinating up to 300 of Shoretel, Cisco AVVID IP Telephony and nationwide transactional network solutions including scheduling field resources, scope of work review, bill of materials, pre-installation guides, project budget, and network design.• Coordinated and managed project deliverables and objectives between the customer, account teams, managers, and customer purchased project managers from contract to closure.• In Feb 2017 was tasked with a small team to develop, create and implement a new team with new functions, roles and responsibilities. This team was created and started on April 1, 2017. • Managed a team of 10 Technical Design Contractors and Employees for the new team.• Was lead escalation manager, process development team, management review contact.

Hoffman Estates, Illinois, United States

• Promotion to assist with company division reorganization.• Assisted with all organization, spreadsheets, cross-referencing of all affected teams and employees.• Conducted vice presidential/upper management presentations.• Managed all company equipment distribution, collection and reassignment.

Chicago, Illinois, United States

• Buyer/Planner of equipment for customer orders of new telephone systems.• Worked with vendors on pricing and shipping on all orders.• Managed equipment in depots in the 5 state region that I was assigned to have equipment available for all managed service customers.• Worked with systems to ensure correct quantities available to maintain customer's requirements.

Bachelor'S Degree, Legal Administration

Bachelor'S Degree, Legal Administration

Activities and Societies: Student Counsel for 2 years.