Delivered and supported enterprise-level, leading-edge technology products and services for over 2400 staff and 1 million external customers. Managed multiple technical teams and administered an annual departmental budget of $1 million.• Stepped in to assume project management responsibilities for the Integrated Library System (ILS) implementation. Administered $6 million implementation budget, communicated status with Senior Management and key stakeholders, managed project resources, coordinated activities between internal departments and vendor implementation team, organized staff training, and produced metrics required by donor and city for funding compliance. • Partnered with Senior Management, Strategy, other IT departments, and solution providers to evaluate, design, develop and implement appropriate solutions to support NYPL’s strategic initiatives.• Technical representative on NYPL’s Strategic Planning Group with specific responsibilities for initiatives with the NYC Department of Education, collaboration of shared services with partner institutions and universities, and planning for integrated services with the other NYC Libraries.• Led the implementation, change management and post-implementation review of Google Apps, replacing Lotus Notes and marking the library’s first enterprise implementation of software as a service. • Participated on the Steering Committee for the Workday implementation and managed the technical resources for developing the required integrations and custom interfaces.• Negotiated contracts and managed vendor relationships for enterprise software implementations and support.

Recruited to manage the PeopleSoft Development Team and address post-implementation issues related to change management and resource-intensive support processes. Assumed additional responsibilities for managing the IT web development efforts, and subsequently, the consolidation of multiple web development teams into IT. • Identified, evaluated and implemented strategic and tactical solutions for core applications to address organizational needs, adhere to compliance requirements, control costs and reduce risks. Major initiatives completed include 2 PeopleSoft upgrades and a database migration from Unix/Informix to SQL server that saved the organization over $80K/year.• Evaluated and implemented alternative support options for managing patch releases (reverse hosting model), while allowing internal resources to focus on mission critical processes and customizations. Resulted in improved stability of the application and improved delivery of new features and functionality to the clients, without any increase in total support costs.• Implemented SDLC processes and spearheaded the creation of business continuity and disaster recovery plans for HR, Payroll, Finance and Fundraising applications.• Managed the consolidation of multiple development staff from other organizational units into centralized IT team. Improved business alignment, leveraged staff expertise, and eliminated application redundancies.• Coordinated and managed annual internal and external technology audits for IT.

Led team providing applications development, delivery and support to the Risk Rating Analysis and Portfolio Rebalancing Groups. Implemented SDLC processes, improving accuracy and customer satisfaction, while cutting the model delivery time by 50%.

Technical liaison responsible for managing service delivery between IT and internal business unit to improve productivity, service quality and customer satisfaction.

Supervised team responsible for providing overall LAN, desktop and applications support to Corporate Governance, Corporate Affairs and Corporate Finance Human Resources

Managed team responsible for providing workstation and LAN support to 650+ staff as well as the Senior Executive Committee and Chairman.

Provided first line technical support on an internally developed programming language.

Coordinated, recommended, and conducted technical and non-technical training for IT staff throughout the US. Created job descriptions for IT positions and developed skills tracking application for career and succession planning.

Developed system specifications with the various development teams and ensured that they adhered to the stated MIS standards. Reviewed and recommended automation tools for use within the organization