Oversee client implementations of financial software platform used to manage Site and Patient payments in clinical trials.• Lead cross-functional teams in dynamic environment to ensure on-time, on-budget, high-quality deliverables.• Negotiate and manage client expectations around project scope and change management.• Develop and optimize process improvements in customer relationship management.

Developed and managed program to identify and recover healthcare claims overpayments. Defined and managed project scope, timelines and deliverables for multiple enterprise-wide cost containment projects.• Recovered $16M in annual overpayments by developing Cost Containment Overpayment Recovery program • Guaranteed compliance with contractual guidelines, deliverable timeliness and quality by synchronizing and monitoring external vendor activities, realizing $33M in overpayment recoveries• Reduced and identified future overpayment errors by establishing project management methodologies to detect and monitor critical success factors, issue identification and resolution, and project risk management

Led multiple market expansion and growth projects across portfolio designed to strategically position Amerigroup for growth and increased market share. Mentored and trained project management team members and other project personnel.• Directed cross-functional teams of 20 to 40 associates by applying effective resource assignment and performance evaluation and reporting• Cultivated strong relationships through effective communication of project status and compliance with contractual obligations by liaising with sponsors and customers • Tracked and managed project budgets and expenses by utilizing timely review and approval of invoices and expense reports

Piloted multiple enterprise-wide mid- to large-scale Information Technology projects using Agile and Waterfall methodologies within scope, schedule, and cost guidelines.• Optimized resource and capacity utilization by introducing and managing formal project selection and portfolio management• Boosted capacity using limited resources, improving quality and efficiency by developing and implementing project implementation and control processes o Inclusive of project delivery methodology, change control processes, project status tracking, and IT project resource allocation

Developed web-based and hand-held technology solutions for use in global clinical trials. Planned and managed effective resource utilization across portfolio of US-sourced projects. Promoted to lead US Project Management team.• Sustained 80% or better repeat customer rate by nurturing long-term relationships with major Pharma and Biotech clients that accounted for all US-based revenue streams as key participant • Increased project performance visibility to senior management by re-engineering client services project status reporting and budget tracking methodologies • Maintained compliance with federal regulations 21CFR11, GCP, and IHC guidelines by developing standard operating procedures (SOP) documentation for project management and other internal processes Team Leader 2005 to 2007Senior Project Manager 2003 to 2005Directed more than 30 complex, large-scale global projects involving design and implementation of web-based and handheld data capture solutions for top 5 life sciences organizations in pharmaceutical and biotech industries• Standardized project management practices leading to greater efficiency, data quality and customer satisfaction by originating best practices involving scope, schedule, cost, and communications structure• Achieved project targets for deliverables and milestones through effective negotiation for limited resources by assessing resource requirements, in collaboration with functional managers

Oversaw daily operations of Ambulatory General Medicine clinics with 35 staff and a $2M annual operating budget• Improved data collection and reduced billing errors by implementing new admission, discharge and transfer systems by leading initiative to implement new digital information management technologies at division level• Developed charge entry process improvement that reduced backlog and improved data quality as key participant strategic management and re-design of department policies, and infrastructure and service delivery

Spearheaded multiple large-scale web-based and handheld technology implementation projects for global leaders in pharmaceutical / biotech industry.• Enabled transition from paper-based to electronic data capture in clinical trials by leading technical teams and clinical experts in design and implementation of electronic case report forms.• Designed and implemented workflow processes by training investigators and clinical research personnel on use of hand-held data capture devices for global clinical trials. o Guaranteed new technology introduction for first time users by conducting clinical trials training in US and Europe.