Judith Kaplowitz, Mba, Pmp Email & Phone Number

Norfolk, Virginia, United States

• Oversee client implementations of financial software platform used to manage Site and Patient payments in clinical trials.
• Lead cross-functional teams in dynamic environment to ensure on-time, on-budget, high-quality deliverables.
• Negotiate and manage client expectations around project scope and change management.
• Develop and optimize process improvements in customer relationship management.

Virginia Beach, VA

• Developed and managed program to identify and recover healthcare claims overpayments. Defined and managed project scope, timelines and deliverables for multiple enterprise-wide cost containment projects.
• Recovered $16M in annual overpayments by developing Cost Containment Overpayment Recovery program
• Guaranteed compliance with contractual guidelines, deliverable timeliness and quality by synchronizing and monitoring external vendor activities, realizing $33M in overpayment recoveries
• Reduced and identified future overpayment errors by establishing project management methodologies to detect and monitor critical success factors, issue identification and resolution, and project risk management

Virginia Beach, VA

• Led multiple market expansion and growth projects across portfolio designed to strategically position Amerigroup for growth and increased market share. Mentored and trained project management team members and other.
• Directed cross-functional teams of 20 to 40 associates by applying effective resource assignment and performance evaluation and reporting
• Cultivated strong relationships through effective communication of project status and compliance with contractual obligations by liaising with sponsors and customers
• Tracked and managed project budgets and expenses by utilizing timely review and approval of invoices and expense reports

Norfolk, VA

• Piloted multiple enterprise-wide mid- to large-scale Information Technology projects using Agile and Waterfall methodologies within scope, schedule, and cost guidelines.
• Optimized resource and capacity utilization by introducing and managing formal project selection and portfolio management
• Boosted capacity using limited resources, improving quality and efficiency by developing and implementing project implementation and control processes o Inclusive of project delivery methodology, change control.

Charlestown, MA

• Developed web-based and hand-held technology solutions for use in global clinical trials. Planned and managed effective resource utilization across portfolio of US-sourced projects. Promoted to lead US Project.
• Sustained 80% or better repeat customer rate by nurturing long-term relationships with major Pharma and Biotech clients that accounted for all US-based revenue streams as key participant
• Increased project performance visibility to senior management by re-engineering client services project status reporting and budget tracking methodologies
• Maintained compliance with federal regulations 21CFR11, GCP, and IHC guidelines by developing standard operating procedures (SOP) documentation for project management and other internal processes Team Leader 2005 to.
• Standardized project management practices leading to greater efficiency, data quality and customer satisfaction by originating best practices involving scope, schedule, cost, and communications structure
• Achieved project targets for deliverables and milestones through effective negotiation for limited resources by assessing resource requirements, in collaboration with functional managers

Boston, MA

• Oversaw daily operations of Ambulatory General Medicine clinics with 35 staff and a $2M annual operating budget
• Improved data collection and reduced billing errors by implementing new admission, discharge and transfer systems by leading initiative to implement new digital information management technologies at division level
• Developed charge entry process improvement that reduced backlog and improved data quality as key participant strategic management and re-design of department policies, and infrastructure and service delivery

Waltham, MA

• Spearheaded multiple large-scale web-based and handheld technology implementation projects for global leaders in pharmaceutical / biotech industry.
• Enabled transition from paper-based to electronic data capture in clinical trials by leading technical teams and clinical experts in design and implementation of electronic case report forms.
• Designed and implemented workflow processes by training investigators and clinical research personnel on use of hand-held data capture devices for global clinical trials. o Guaranteed new technology introduction for.

Mba, Healthcare Management, Marketing

Bs, Physical Therapy