Director Of Resident Services
CurrentResponsible for building and maintaining independent and assisted living occupancy through implementation of a marketing and sales plan. Observe, oversee and provide assistance as needed through all phases of life at Harbor Terrace Retirement. Responsible for the complete admission process for all incoming residents. Manage promotional campaigns both online and within the local South Bay community. Create liaison position between hospitals, skilled nursing facilities and other healthcare related organizations and agencies. Ensure that Harbor Terrace staff provides excellent customer service for families, residents and prospective clients throughout the day. Address issues that arise from both residents and family members. Collaborate with management team on a multitude of areas of operation. Oversee the Program Director of Activities.