Coordinated and managed on-demand projects, and identified and developed processes to improve client user experiences.•Created reports to track monthly production and mailing data for a healthcare management client resulting in the ability to provide past or current statistics in a timely manner and providing history for use in forecasting future mailings. •Compiled data to enable a national insurance provider to leverage volume discounts gained by using a corporate shipping account, saving the client approximately 15% and improving their ability to track shipments while eliminating the need for internal accounting time.•Reviewed and analyzed project specifications to ensure accuracy, resulting in efficient workflows for procurement, design, programming, and production teams, eliminating need to research questions and reducing chance of delays.•Coordinated and communicated with sales, procurement, design, IT, production and mailing teams resulting in work flows that maximize efficiencies in cost and personnel.•Monitored multiple projects to track receipt of files, availability of materials, and actual production output in order to negotiate with clients and CDS Global teams to revise schedules as needed.•Documented creation of five customized billing reports for a healthcare management client to clarify goals, add detail, and ensure consistency of information presented resulting in increased accuracy and a reduction of time needed to produce the reporting.

Processed secure data according to publisher specifications in order to create lists that provided targeted mailings with the highest possible return rate.•Coordinated information from databases, subscriber records, list brokers, and letter shops ensuring all demographic criteria and mail dates were met resulting in the efficient delivery of the publisher message to the desired end user. •Compiled monthly billing for multiple publishers upon project completion resulting in accurate reporting of all charges and eliminating the need for credits to be issued. •Provided training for clients’ new employees to explain programming and production processes, resulting in improved communication, decision making, time management, and cost efficiencies.

Worked with multiple clients to create and complete a variety of print materials from small format sheet-fed projects to large format web-fed pieces.•Coordinated with directory advertising client to develop processes to supply personalized marketing materials to over 300 franchises worldwide, resulting in consistent corporate branding and volume savings for individual franchisees and the agency.•Collaborated with production, accounting, management and vendor representatives to create a customized order entry system resulting in an automated process that reduced time between initiating projects and entering them into the production queue.