Judith Macdonald Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Hospitality & Tourism

Toronto, Ontario, Canada

Daifuku Airport Technologies is the trusted partner of airport and airlines globally, providing unified digital solutions across baggage handling, security and operational systems.Our leading-edge digital solutions continue to revolutionize airport and airline operations around the world, enhancing the productivity, accuracy and passenger service levels of our partners.We are defined by our innovative spirit and enduring partner relationships, facilitated by deeply understanding their needs and delivering accurate and valued digital solutions and support.Working closely with our partners, we set and achieve strategic objectives that help navigate the complexities of airport operations.Together, we keep the world moving.

Toronto, Canada Area

•Develop and Maintain relationships with all airlines in Terminal 3. •Designed, developed and delivered 24 Go. Drop self-service bag drops cutting transaction times per passenger from 2 minutes to 45 seconds. •Completed Terminal 3 redevelopment construction February 2018 with new gate lounge standards and updated check-in experience. •Introduced airlines for operation at Toronto Pearson Interjet, Flair, Primera, Ukraine International, Air Italy.•Developed and delivered Mobile Check-In stations to improve flexibility in airport operations. •Oversight of all IT initiatives and upgrades day over day with project management team.•Oversight and exceptional relationships required with baggage operations, government agency, and all construction related improvements directly related to airline operations impact both internal and external stake holders. •Presented at Materna Self-Service Forum in Germany on behalf of GTAA.•Presented “Challenges with Baggage” panel at FTE- Passenger Terminal Expo – Las Vegas, NV with Lufthansa, Delta, and IATA Senior Management teams.•Developed a proof of concept self-tagging solution adapted post COVID. •Customer Service, Vendor Management, Project Oversight, Cost Analysis Analysis

Toronto, Canada Area

•Monitor all Air Canada Express Operations & liaise with SOC carriers for Sky Regional, Jazz, Air Georgian, & EVAS•Communicate with all levels of management at both Air Canada Mainline, airports station level & Express carrier management. •Effectively provide key decisions during IRROPS & events that directly impact brand reputation, customer service, & passenger journey. •Developed role from infancy & presented scope to stake holders.•Developed presentation that has been taken nationwide & rolled out to all Air Canada agents & Airport management on our purpose•Developed airline diversion plan for key airport during extreme YYZ overflow. •Contributed to BEH1900 fleet forecasting policy now implemented company wide.•Created – Drive to HUB policy providing customers option to drive to HUB to protect downline connections. Policy outlines passenger entitlement if utilized. •Strong decision making required under potential stressful operational circumstances.

Toronto, Canada Area

•Managed up to 23 Airport stations across the United States overseeing both customer service & ramp operations.•Responsible to monitor, report, and track all operational statistics and performance on daily/weekly/monthly/annual basis.•Performed and responsible for all auditing requirements both operational and safety. •Liaise with SMS teams for action and change at local airport level. •Traveled 75% of the work week. •Managed relationships with ground handler management responsible for aircraft both ramp and customer service. •Launched 3 airports for new Air Canada routing in SJC, ACY, & AUS •Managed all Jazz, Sky Regional, Air Canada Mainline, & Rouge product from April 2016-October 2016 in Western USA; including Unionized Air Canada Employees•Successfully launched Air Canada check-in system – QIK into US stations over the 2015 operational year•Represented Air Canada at all station airline meetings including TSA/USCBP •Developed online PAWOB (passengers arriving without baggage) for all of Jazz to track and manage baggage recovery with direct relation of World Tracer. •Represented Air Canada at Marketing & sales events across USA for 6th Freedom development 2016. •Delivered ITD on Jazz outstations for Toronto and Vancouver delivery. •Directly responsible for all operational decisions made within my assigned airport. •Managed and approved all invoices related to Jazz operations submitted from Ground Handlers and airport vendors across USA.

Toronto, Canada Area

Administration Support upwards 1500 Flight Attendants/Pilots YYZ Based *Developed Pilot New Hire Administration Process *Managed Thomas Cook/Jazz Aviation Customer Service Feedback and relationships*Directly Supported Regional Inflight Manager, Inflight Managers YYZ*Chief Pilot & Assistant Chief Pilot YYZ

Toronto, Canada Area

Provided Human Resources Support to Central Canada.