Judith Martínez Sánchez Email & Phone Number

Aguascalientes, Mexico

Aguascalientes Y Alrededores, México

Aguascalientes Y Alrededores, México

Aguascalientes Y Alrededores, México

• ✔ Responsibilities:
• Define test cases.
• Risk identification.
• Define suggestions and improvements.
• Elaborate the status report.
• Test execution.

León Y Alrededores, México

• ✔ Responsibilities:
• Requirement analysis.
• Develop and maintain test cases.
• Prepare test cases documents based on documented requirements and consultation calls with project team and/or client.
• Validate the application and replicate defects.
• Perform test execution, defect detection and test results reporting.

León Y Alrededores, México

• ✔ Responsibilities:
• Identify training and development needs within the company and the HP Latin America project through job analysis and regular consultation with Quality Assurance team, Operation Managers and HR department.
• Manage the delivery of training and development programs, devising the training strategy.
• Develop and deliver induction programs for New Hires.
• Perform mock calls with new hires post-training to determine readiness for moving into support.
• Monitor and review the progress of trainees through questionnaires, discussions with managers, phone calls and customer survey responses, ensuring that statutory training requirements were met.

León Y Alrededores, México

• ✔ Responsibilities:
• Drive and monitor Internal Audits of the company according to the Audit Program and QMS Procedure.
• Manage and monitor nonconformities with respect to the QMS Procedure.
• Follow up the Corrective and Preventive actions.
• Promote opportunities for Improvement within the organization.

León Y Alrededores, México

• ✔ Responsibilities:
• Review and audit incidents, email, chat and telephone interactions for HP Latin America customers, along with reviewing and investigating customer survey responses, providing verbal and written feedback to technical.
• Facilitate calibration/group sessions that addressed service quality strengths and improvement areas.
• Develop programs that improved the overall quality of the customer’s experience when interacting with the technical representative.
• Provide structured and timely recommendations to Quality Manager and Operations Manager.
• Collaborate with quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.