Judith Martínez Sánchez Email & Phone Number

Aguascalientes, Mexico

Aguascalientes Y Alrededores, México

Aguascalientes Y Alrededores, México

Aguascalientes Y Alrededores, México

✔ Responsibilities:• Define test cases.• Risk identification.• Define suggestions and improvements.• Elaborate the status report.• Test execution.• Planning, estimation and prioritization of testing tasks.• Perform root case analysis.• Analyze defects against the software to understand patterns.• Coordinate testing requirements with developers, business analysts and rest of the project team.• Provide testing related metrics. • Guide other testers.✔ Specialities:• API Testing, WSDL, Back End Testing.• Manual, Functional, Regression y Web Testing.• Agile Methodology (Scrum).✔ Tools:• JIRA• SoapUI• DBVisualizer• TFS• Hermes• SQL

León Y Alrededores, México

✔ Responsibilities:• Requirement analysis.• Develop and maintain test cases.• Prepare test cases documents based on documented requirements and consultation calls with project team and/or client.• Validate the application and replicate defects.• Perform test execution, defect detection and test results reporting.• Planning, estimation and prioritization of testing tasks.• Selection of testing strategies and methods.• Perform root case analysis.• Analyze defects against the software to understand patterns.• Document test results as per the standards.• Coordinate testing requirements with developers, business analysts and rest of the project team.• Provide testing related metrics. • Review and provide feedback on test cases created by other team members.• Guide other testers.• Backing up as SIT QA Team Lead.✔ Specialities:• Manual, Functional, Regression and Web Testing.• SDLC, Defect Life Cycle.• Healthcare Domain.

León Y Alrededores, México

✔ Responsibilities:• Identify training and development needs within the company and the HP Latin America project through job analysis and regular consultation with Quality Assurance team, Operation Managers and HR department.• Manage the delivery of training and development programs, devising the training strategy.• Develop and deliver induction programs for New Hires.• Perform mock calls with new hires post-training to determine readiness for moving into support. • Monitor and review the progress of trainees through questionnaires, discussions with managers, phone calls and customer survey responses, ensuring that statutory training requirements were met.• Amend and revising programs as necessary, in order to adapt to changes occurring in the work environment.• Research new technologies and methodologies, to develop new materials for Operational staff.

León Y Alrededores, México

✔ Responsibilities:• Drive and monitor Internal Audits of the company according to the Audit Program and QMS Procedure.• Manage and monitor nonconformities with respect to the QMS Procedure.• Follow up the Corrective and Preventive actions.• Promote opportunities for Improvement within the organization.

León Y Alrededores, México

✔ Responsibilities:• Review and audit incidents, email, chat and telephone interactions for HP Latin America customers, along with reviewing and investigating customer survey responses, providing verbal and written feedback to technical representatives.• Facilitate calibration/group sessions that addressed service quality strengths and improvement areas. • Develop programs that improved the overall quality of the customer’s experience when interacting with the technical representative.• Provide structured and timely recommendations to Quality Manager and Operations Manager.• Collaborate with quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.