Judith Pritchard Email & Phone Number

• Leads all area pet resort operations, guides local marketing initiatives, recruits, develops and coaches resort managers, builds sales and profit while maintaining high operating standards. Also accountable for the.
• Managing the Market’s annual revenue of $11M, increasing net revenue by 20% through improved new resort openings. efficient stewardship of the P&L, taking control of labor and vendor expenses and supporting Site.
• Guiding the quality performance and training of Resort Leader and support staff
• Maintaining 95% retention of Salaried Resort leaders.

• Guiding continuous improvements to service offerings, quality, staff performance, and overall operations to ensure profitability and client satisfaction increases. Responsible for ensuring a positive client experience.
• Guiding the quality performance and training of veterinary technicians, support staff and doctors
• Managing the center’s annual revenue of $1.5M, increasing net revenue by 14% through improved customer satisfaction training and programs, and efficient stewardship of the P&L, taking control of labor and vendor.
• Increasing gross profits – from what was a negative 4.7% to a positive 24.6%
• After stepping into the role, am delivering an increase in overall staff engagement score (Gallup) and increased employee retention after negative staff morale and leadership churn
• Maintaining a 4/4 rating in Veterinarian Medicine Quality scoring

Greater Detroit Area

• Directed operations and performance for multiple centers as well as managed, managerial and staff training including curriculum, delivery, expectations and performance benchmarks, licensing and P&L for region. Managed.
• Reduced parent receivables by 45% through development of parent accountability and process improvements with state agencies for reimbursement
• Moved three centers from provisional to regular license status through rigorous compliance and aggressive quality improvements

• Guided multi-site training and development programs with responsibility for 5-state region including 1,500 employees. Primary role focused on developing and delivering new employee onboarding, quality and compliance.
• Supported achievement of NAEYC and local quality rating process, through mentoring and guidance

Northville, MI

• Owned and managed a fitness center, overseeing growth and training of direct reports, with responsibility for operations, marketing, financial reporting, and growth strategy.
• Worked closely with marketing firm to conduct Market analysis to determine location
• Developed successful marketing campaign and plan, resulting in membership growth and 6-figure increases to annual revenue

Portland, Oregon Area

• Leading provider of early childhood and school age education across U.S. with approximately 32,000 employees and a network of over 3,000 locations.Full responsibility for management and performance of regional.
• Direct responsibility for 55 direct reports ad managing $2M in revenue annually
• Delivered consistent YoY growth of between 12% - 18% through aggressive tactics aimed at new enrollment, family retention and new client acquisition
• Secured new client accounts adding $500K in new annual revenue
• Nearly doubled the employee engagement score after taking over as area manager, increasing it from 2.8 to 4.5
• Guided team in maintaining a 95+ participation rate (with 2,000 families), averaging 4.5 on a 1-5 customer satisfaction scale

Portland, Oregon Area

• Developed, improved and orchestrated the national training program, with responsibility for leading and coaching an effective, geographically dispersed team, providing support for field leader to attain goals for.
• Identified need for, developed and implemented a nationwide training program resulting in a $1M savings in projected labor expenses, and in alignment with long-term corporate objectives
• As training manager, maintained a high 4.9 overall employee engagement score on a 1-5 scale
• Developed and managed a quarterly onboarding program for center managers, assembling 150 managers for a week to a central US location to learn and share new ideas on improving their centers and staff development
• Created valuable partnership with Rasmussen college to co-develop an online course load taught by Rasmussen professors which would result in required coursework for KU employees to obtain CDA certification - Early.
• Created an additional partnership with Rasmussen to develop CEU courses ensuring KU employees met the annual required CEU hours to meet State licensing regulations

• Provided training, coaching and individual mentoring, targeting quality improvements, accreditation, operating systems, financial management, client acquisitions and staff retention. Responsible for $650K in revenue.
• Maintained staff attrition rate to under 20%
• Achieved NAEYC accreditation
• Conducted annual marketing analysis and strategic planning, focused on retention and new business acquisition
• Coordinate timelines and expectations with cross-functional teams to support pre-open and full center operations

• Developed and implemented school-age curriculum.
• Ensured compliance with state, county and company regulations in regards to quality, safety, health and financial requirements.

• Managed new store opening, P&L and operations
• Created and delivered customer service training

Master Of Science (Ms), Organizational Management

Bachelor Of Applied Science (B.A.Sc.), Psychology